Lars, You Need a Cause

I’ve recently noticed some interesting ads, focused on brand loyalty and awareness: Tide’s Loads of Hope.  In a nutshell, Proctor & Gamble outfitted a truck with washers and dryers, and they deploy into areas affected by natural disasters, and people line up to do their laundry: What an awesome idea.  Think about it.  If you were one [...]

What’s Your VUE?

Lawson has announced an interesting service offering, VUE ‘09, targeted at those of you who weren’t able to make it to their recent CUE ‘09 conference in San Diego. In addition to video content from Harry Debes and Dean Hager (presumably replays of their CUE keynotes), VUE offers virtual access to labs and sessions, interaction with [...]

Is LWSN Re-Investing Your Maintenance Fees?

Phil Simon forwarded this blog post about how software companies are “skimping” on R&D, and are using maintenance revenue streams to finance their on-going operations.  You—as the software customer—send the vendor some money each year—some to be used for providing you support, but some of it is expected to be used to further enhance the [...]

CUE 09 Descends On San Diego

When Lawson CUE was held in San Diego this past April, Lawson invited some software industry bloggers to attend the annual event.  I’ll let you read their reviews: Frank Scavo’s Enterprise Spectator Michael Krigsman’s IT Project Failures Ray Wang’s Software Insider’s Point of View Vinnie Mirchandani’s Deal Architect Unlike the LawsonGuru Blog, which targets you—the actual Lawson customer, each of [...]

All A-Twitter ‘Bout Nothin’

It seems the whole universe is “tweeting” about something, and we, as a culture, just can’t get enough of it: Some celebs have exceeded 1 MILLION followers, and that makes the “news”.  Gee, pardon my lack of excitement. Senators and Congress{men|women} tweeting during Obama’s address to Congress.  Have they forgotten about decorum and manners? Sure, I understand the [...]

Does CRM Invade Our Privacy?

Once a year, it happens.  My birthday, that is.  I won’t yammer on and on about birthdays, and how when you get to be “over-the-hill”, you don’t want to think about birthdays.  No, I’m perfectly fine with my age (hey, I earned my grey hair!). See, every year I get cards and emails from people I’ve [...]

We All Knew This Day Would Come

Your Paper, Sir? Unless you’ve been living under a rock, you know that the newspaper industry is in a serious decline.  Maybe that’s not strong enough. Newspapers, as we’ve known them, are on their deathbed.   And it’s a sad reversal of fortune.  Gone are the glory days of The Washington Post’s Woodward and Bernstein. I grew up [...]

There’s Simply No Excuse

Yes, I know.  I’m taking a cheap shot. But this is just ridiculous, and this is not an isolated incident: http://blog.lawsonguru.com/2008/05/22/wonders-never-cease http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/ http://blog.lawsonguru.com/2007/10/22/now-not-serving-number/ And Lawson’s new CIO has been on the job for almost a year. Posted in Lawson, Support, Thoughts

What Lawson Can Learn From IBM

As you know, LawsonGuru.com and Decision Analytics have absolutely no affiliation with Lawson Software.  Which makes for a sometimes contentious relationship with Lawson.  Yes, I do “tell it like it is” and occasionally rant about issues that need to be addressed by Lawson, but, as your self-appointed Lawson ombudsman, I feel someone’s got to [...]

Phil Simon’s New Book: Why New Systems Fail

Make sure you check out the new book, Why New Systems Fail: Theory and Practice Collide, by my friend and fellow independent consultant Phil Simon.  The book includes an interview with me on reporting. As Phil spells out in the book, organizations often lack the necessary framework to minimize the chance of system failure before, [...]