How do I log on with a Mac
Last Post 08/06/2010 02:12 PM by Jimmy Chiu. 3 Replies.
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    SchoolTeacherUser is Offline
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    08/04/2010 05:46 PM
      I work at a school where Macs and PC's are networked through a windows server.

      I want to check out a new feature that the district has made available called Employee Self Service (ESS). Apparently we have to log onto Lawson Web first.

      However, when I try it get this message:

      <ra.XXXXXXXisd.org>

      Error calling /lawson/portal/portalconfig.xml


      Details:
      ERROR:
      Cannot convert 'a' to object


      SSORequest() - sso.js

      The Portal cannot load because it was unable to load the global configuration file.
      System Administrator: please verify that file 'portalconfig.xml' exists.


      ALSO:

      We are now using Juniper and someone said that Employees who currently access XISD enterprise applications from home using VPN (Juniper) such as Chancery and Lawson may also use ESS from home, but only if you have Explorer.

      Does that sound right?

      Any help? Am I in the right forum?

      Thanks,

      Teacher

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      08/04/2010 06:06 PM
        The last I saw, Lawson still does not support their Portal (Web) on browsers other than Internet Explorer. I know that at least one of their partner companies had some sort of tool that allowed Portal to run on other browsers, but I can't remember which one.

        The error you received sounds more like a general system issue than a browser issue to me. The portalconfig.xml file is a general document that controls some settings for the Lawson Portal and doesn't reference anything that is browser specific to my knowledge.
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        08/05/2010 03:28 AM
          We have an office that uses Mac, also - they cannot access ESS
          Jimmy ChiuUser is Offline
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          08/06/2010 02:12 PM
            Try installing the latest version of Safari (5?) and see if that would help with the xml parser issue. Lawson does not support non-IE browser as it stands.
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