Go to previous topic
Go to next topic
Last Post 4/16/2009 8:06 PM by  GaryW
Browser crashes at login
 7 Replies
 0 Subscribed to this topic
 12 Subscribed to this forum
Author Messages
wally
New Member
(1 points)
New Member
Posts:1


Send Message:

--
1/15/2009 3:02 PM

    Hello, a bunch of us PSA 3.1.2.367 users have an issue where upon entering our login and password and pressing enter, have internet explorer 6 (and 7) crash.  The window just closes with no error.

    My machine was re-imaged and it then worked, but after installing my apps, the same thing happens.  Any ideas before another re-image and loading programs and trying Lawson after each install?

    Also, are there any other browsers besides IE that will work?  Firefox just hangs when logging in.

    Thanks for any info.
    John Henley
    Private
    Private
    Senior Member
    (9980 points)
    Senior Member
    Posts:3344


    Send Message:

    --
    1/28/2009 10:29 PM
    This is likely an MSXML issue with Lawson Portal. Have you loaded the IE6 patches recommended by Lawson?
    Thanks for using the LawsonGuru.com forums!
    John
    GaryW
    Private
    Private
    Basic Member
    (15 points)
    Basic Member
    Posts:5


    Send Message:

    --
    1/29/2009 5:03 PM
    Where could we find the list of patches that Lawson recommends? 

    Thanks,
    Gary
    John Henley
    Private
    Private
    Senior Member
    (9980 points)
    Senior Member
    Posts:3344


    Send Message:

    --
    1/29/2009 5:25 PM
    Take a look at this Lawson article, which gives some troubleshooting techniques, and has links to the patches: http://kmcollections2.law...TALLOGIN_DOCBOOK.HTM
    Thanks for using the LawsonGuru.com forums!
    John
    GaryW
    Private
    Private
    Basic Member
    (15 points)
    Basic Member
    Posts:5


    Send Message:

    --
    1/29/2009 6:02 PM
    Where can we find a list of Lawson recommended patches?

    Thanks,
    Gary
    GaryW
    Private
    Private
    Basic Member
    (15 points)
    Basic Member
    Posts:5


    Send Message:

    --
    1/30/2009 2:28 PM
    Thanks for the link, I will check it out and report back if I find anything.

    Gary
    GaryW
    Private
    Private
    Basic Member
    (15 points)
    Basic Member
    Posts:5


    Send Message:

    --
    4/10/2009 1:45 PM

    John, I did steps one and 2 (installing the MSXML 4 SP2 and it's update) and my issue seems to be solved.  Thanks a million!

    Gary
    GaryW
    Private
    Private
    Basic Member
    (15 points)
    Basic Member
    Posts:5


    Send Message:

    --
    4/16/2009 8:06 PM
    I did number 1 and 2 from the link and it now works.

    Thanks!

    Gary

    Forums Expense Management Lawson Time & Expense
    ---