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Dealing with Lawson / Infor
Extended & Legacy Maintenance - Anyone want to share Service Level expectations?
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Carrie Busbee
Basic Member
Posts: 10
2/9/2009 7:42 PM
We are on 8.03 apps and platform (on titanium server) looking to pursue extended support with Lawson and are concerned about two things -
1) How is Lawson's service level regarding issues that are critical to production payroll? (Can they assign immediate resources for issue resolution when we are on a time and materials basis? (What's your experience - anyone?)
and
2) Does anyone know of third party providers of extended support? (We know of Cyber only.)