ESS Pay tab displays N.aN

Author
Messages
Wenderful
Basic Member
Posts: 9
Basic Member

    The Employee Self Service "Pay" tab is displaying the characters "N.aN" in place of the employees Gross and Net Pay amounts... Is somehow  related to the user security class as I can change the User Sec Class to something else and they can view fine. Does anyone know what item in the security class must be changed to be able to see the $ amounts...? I have tried to compare the classes, but cannot determine the needed element. Please help!!

    Shane Jones
    Veteran Member
    Posts: 460
    Veteran Member
      I thought that "N.aN" meant "Not A Number." ???
      Shane Jones
      Tools: HR, Payroll, Benefits, PFI, Smart Office, BSI, Portal and Self-Service
      Systems: Lawson, Open Hire, Kronos, Crystal Reporting, SumTotal Learning
      ** Teach others to fish...
      Jonnie
      Posts: 3
        make sure that you have the latest patches available for ESS/MSS, as well as any browser/ios patches/updates
        have also ran into issue after the patches were installed where the server needed to be recycled 1x weekly...again this is windows server
        Roger French
        Veteran Member
        Posts: 545
        Veteran Member

          "N.aN" does indeed mean Not a Number, and it comes from the underlying Javascript on the ESS screen. It's trying to get a numeric value from whatever table(s) and it retrieves a null or other non-numeric value. Basically it's a bug. You'll have to find whatever patch to fix it or fix it yourself.

          Roger

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