Extended & Legacy Maintenance - Anyone want to share Service Level expectations?

Sort:
You are not authorized to post a reply.
Author
Messages
Carrie Busbee
Basic Member
Posts: 10
Basic Member
    We are on 8.03 apps and platform (on titanium server) looking to pursue extended support with Lawson and are concerned about two things -

    1) How is Lawson's service level regarding issues that are critical to production payroll? (Can they assign immediate resources for issue resolution when we are on a time and materials basis? (What's your experience - anyone?)

    and

    2) Does anyone know of third party providers of extended support? (We know of Cyber only.)
    You are not authorized to post a reply.