Losing data after timeout in Lawson 10

Brian Veldhouse

Basic Member

Posts: 9

8/4/2016 12:08 PM

In previous versions of Lawson, the user is returned to the screen they were using with their data intact after a timeout by re-entering their password. Buyers using PO20 and Accounts Payable, using AP20 are frustrated with losing their PO and invoice data when they are interrupted.

Anyone else have this issue?

I entered an enhancement request for this (ER 9223). In my opinion this is a defect, not an enhancement, since it worked perfectly in prior versions.

Kat V

Veteran Member

Posts: 1020

8/5/2016 3:01 PM

We had this when we first went to v10. It was the timeout in Landmark - it was set to 1 hour and it defaulted over to S3. The buyers tend to have inbasket open as one of their screens so when one timed out they all did. I don't know what my IT did to fix this though.

Brian Veldhouse

Basic Member

Posts: 9

8/8/2016 1:05 PM

I think our situation is different since this is not related to a common in basket. I opened a ticket with Infor and received the following response:

I did some research and found that this had been reported as a defect before, but they did not revert the functionality. Here is the explanation:

This was discussed with the teams involved in the investigation of this case which wrapped up today.

Here are our clarifications to this issue's outstanding items:
- The modal dialog login page was removed because the browser vendors themselves dropped the support for modal dialogs due to functionality issues and vulnerability risks (see references.docx for sources)

- In order for a user to be redirected back to the form where the session time out is experienced upon re-logging back in, there will need to be an intrusive enhancement on Portal

In other words, it appears this functionality was removed due to vulnerability risks. Bummer....