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Forums Lawson S3 Procurement

LOGAN Message not found

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goyapr
Basic Member
Posts: 4
Basic Member
10/19/2010 5:13 PM
    We are getting this error message for one user.
    "LOGAN Message not found"

    The strange thing is that the user can log in to another machine, with the same user/password for Lawson, and it works fine.
    riegerj
    Veteran Member
    Posts: 44
    Veteran Member
    10/19/2010 5:22 PM
      Is the user a LID or portal user?
      goyapr
      Basic Member
      Posts: 4
      Basic Member
      10/19/2010 5:39 PM
        A portal user (I am talking as if I know anything about this software)
        riegerj
        Veteran Member
        Posts: 44
        Veteran Member
        10/19/2010 5:50 PM
          Ok, I have not seen this particular error but check the link they are using in Internet Explorer to get to portal. Sometimes people save the link at strange times and get errors when they try to reuse it.
          goyapr
          Basic Member
          Posts: 4
          Basic Member
          10/19/2010 5:58 PM
            This occurs iwthin the PO20 screen, not at login.

            Jimmy Chiu
            Veteran Member
            Posts: 641
            Veteran Member
            10/19/2010 6:05 PM
              ***The strange thing is that the user can log in to another machine, with the same user/password for Lawson, and it works fine.***

              This alone indicates it's workstation issue. I would start with clearing the IE cache/temp files etc. Reboot, check for the pre-req needed to run portal, IE versions, XML parser Sp2 installed etc etc...
              goyapr
              Basic Member
              Posts: 4
              Basic Member
              10/19/2010 7:45 PM
                Just what I wanted to avoid!

                Thanks.
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