Since moving to the cloud in April, we are having an intermittent issue where an approver gets an error and can't approve a requisition. It says error calling Gettrav service, an unknown error occurred.
This happens only on 'special' requisitions, but not on all special requisitions. An approver may have 8 requisitions from the same requestor and will be able to approve 7 of the 8, but one will give them the error. Other times they might have 10 and 5 of them will get the error. The requisitioner can create an identical requisition to the one with the error, and the second one will go through just fine.
Some approvers never get the error. Sometimes when the requisition moves on to the next approver, they will be able to approve it, other times they won't.
Infor has looked at the logs for an errored req and an identical req that was approved and there is no differences there. Attched is a screen capture of the error.
Thanks in advance for any help on this.