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Last Post 06/22/2017 4:47 PM by  Kwane McNeal
WebChat Closed
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Kat V
Sr Supply Chain System Analyst
South Broward Hospital District
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06/22/2017 4:39 PM
    I am trying to upload to PO21.3 and could not remember how to find the hidden required keys. I opened a web chat and was told by Lawson that you can't upload to hidden keys - that procurement group isn't required to upload to PO20.

    I searched the knowledge base and found that it's ctrl+alt+a (I was using shift not alt) - I sent the article, she said it was new information to her. I then figured out that it wanted the 14 character PO number and got the familiar "Must inquire before using this function code (_f0)" - So now it knows what I want - I'm just missing a field.

    I told her this and she asked if it resolved my issue. I asked if there was someone else I could speak with. She replied that she was opening an incident and would ask for help if she needed it. And then she closed the webchat.

    I have never had this kind of service from Lawson before. When I asked on the incident to increase the priority to High - as we have an order stuck, she changed it back to medium and told me that she was researching and any critical POs would have to be manually entered.
    Kwane McNeal
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    06/22/2017 4:47 PM
    Kat,
    I haven't seen service that rude within Infor before. I would immediately escalate to your client rep. They usually have the ability to get stuff like this handled quickly.

    Kwane
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