Our company is currently having an issue printing overflow checks. We have changed printers, taken the printer off the network, checked the software we are using to print the checks, the driver for the printer, and the memory (512MB).
The issue is if vendor "A" is in the middle of the print queue the check will print, but the moment the overflow checks start to print , random code appears on the overflow pages and we lose the remaining overflow pages and checks.
If vendor "A" is at the end of the print queue the check and overflow print fine. This vendor can have as high as 640+ invoices to the one check.
I'm wondering if the settings in CB00.5 (Cash Payment Formats) are causing the issue.
Our settings are as follows:
Remittance: O Attached Detailed Lines: 999 Overflow detail lines: 58
Any advice would be appreaciated.
I don't have access to the Print Spool File, since it's only a temporary file. I'm not in a position to where I can modify the PC to save the Spool File.
Yesterday, one of our support teams modified CB00.5. to test and see whether that is the cause. It made our checks even worse.
Vendor "A" had over 600 invoices, but when the check printed only 39 invoices appeared on the stub and 3 invoices appeared on the overflow page.
Vendor "B" the address didn't print on the check and none of the overflow printed. (How would CB00.5 affect the address?) The address is setup in AP10.
For vendor "C", using our third party software, vendor "C" didn't Import at all yet Lawson AP150 and AP155 had the invoices/check.
When we print checks from another entity they are fine. Since the other entity prints fine, it leads me to beleive something in Lawson needs to be adjusted for this entity.
On another note, what do "most" companies use to print their checks. If it's a seperate piece of software, how or what do they use to extract the files from Lawson? Is there a particular FTP client or something that is common in the industry?
Yeah, I work for the city and we use MHC document express to print all our checks.
Is your printer on the network or a local printer?
If it's local printer, you may want to slow down the port settings, slower printing but it may help with the overflow problem.