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Last Post 02/09/2009 2:42 PM by  Carrie Busbee
Extended & Legacy Maintenance - Anyone want to share Service Level expectations?
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Carrie Busbee
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02/09/2009 2:42 PM
    We are on 8.03 apps and platform (on titanium server) looking to pursue extended support with Lawson and are concerned about two things -

    1) How is Lawson's service level regarding issues that are critical to production payroll? (Can they assign immediate resources for issue resolution when we are on a time and materials basis? (What's your experience - anyone?)

    and

    2) Does anyone know of third party providers of extended support? (We know of Cyber only.)
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