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Last Post 10/04/2010 4:11 PM by  Julie A Eby
Dedicated Resources After Go-Live
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Craig Derksen
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09/09/2010 9:48 AM
    My organization is currently in the implementation stage of 9.0.1 Technology/Applications, as well as LBI and ESS/MSS for Human Capital Management. We have approximately 250 Technology users and 8,000 ESS users. It certainly is a handful managing the day to day needs of our functional and business units during this stressful time.

    The question that keeps coming up is how many staffing resources should be dedicated on a go-forward basis to the upkeep of the system. According to our Statement of Work for the implementation, we need to have a dedicated System Administrator, Database Administrator, Project Manager, and Business Function Coordinator. How many of these resources will be required full-time once the system has gone live? I am assuming that an LBI administrator will also be needed, as well as a Security Administrator. Has anyone encountered the need for other staffing resources that are not mentioned above?

    I would certainly welcome any advice that you could provide,

    Craig Derksen
    City of Columbus, Ohio
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    mark.cook
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    09/09/2010 10:30 AM
    We are a healthcare facility with 4000 employees(ess) users, 700 RSS users/approvers, 9.01 Technology, apps, LBI, Process Flow, Design Studio, MSCM, ect.

    We are structured to have our DBA and PMO handle other products and project than just Lawson. In addition the Lawson team in IT is Sys Adm, 2 Application support analyst and 2 development (DS, PFLOW, LBI) analysts and myself as the team lead. From what you wrote above the key will be who is supporting the application in terms of errors/ patch needs/analysis/business process improvement? The other question is who will develop LBI content, mods, custom DS forms, and process flows.

    You should plan to put the latest MSP/ESP at least once a year with all that is included with testing and migrating that to PROD.

    Security admin depending on structure and amount of changes to your roles/rules/classes could be a part time task. That skill set can be included with one of the others you are looking for. One of our development analysts is also our security guru.

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    Craig Derksen
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    09/10/2010 2:42 PM
    Much of what you mentioned above has been discussed internally, so I am glad we are on the right track. Unfortunately, the two questions you raise are the same we are attempting to deal with: "Who is supporting the application in terms of errors/ patch needs/analysis/business process improvement? The other question is who will develop LBI content, mods, custom DS forms, and process flows."

    As a public sector entity, we have to be very cognizant of how our staffing resources are utilized and how our constituents perceive our use of their tax money. The direction we need to follow is one of maximizing our cost savings -- Unfortunately, although using dedicated resources may make the most sense to the members of the project team and of the various business units, the justification for "pulling resources away from other tasks" must be sold to the executive sponsors.

    Having said that, what we would really like to learn from the group is: When it comes to identifying "dedicated" staff for a Lawson team, are there any positions that should not be assigned as ad-hoc requests come in? For instance, if the security is stable and only needs updates for terminations, reassignments, etc., is a full-time security admin needed? At the same time, if there are programming needs (we have 4GL customizations), even though there is a larger pool of developers available if non-dedicated resources are used, does the accessibility of a dedicated developer with hands-on Lawson experience outweigh the larger resource pool? Ideally, any real-world experiences that can be shared where either over-staffing or under-staffing occurred would be greatly appreciated.

    Thanks in advance!
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    stephanie
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    09/13/2010 4:45 AM
    We, too, are public sector - 10500 ESS users, approximately 75 core users. We're in the process of adding to our dedicated group - we have 2 FT application support positions, and will have 2 sys admin/engineering spots. Right now, since we only have one sys engineer, we are supplementing some custom work with a contractor, who works with the app support side. The app support determines viable change requests, support day to day users, oversee project management, determines functionality roll outs, etc. Our tech spots handle security changes, patching (based on app support recommendations), upgrades, ESPs, etc. Up until now, we've made do with 2 app support and one tech spot, but it hasn't been easy. At least with 4 spots, we won't have any real single points of failure, but having an extremely cohesive team helps.
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    CindyW
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    09/16/2010 12:37 PM
    Public Sector here, too. Probably no more than 250 "back-office" users, and an ESS population of 16000 staff (we are a large school district). We have a support team of 5, though we all have additional business systems that we support as well (although I should make it clear that Lawson is far and away our main priority - Payroll RULES. :P )

    Our team consists of 1 team lead (very techy and hands-on), 3 developer/analysts, and 1 sys-admin/analyst. We have 2 DBAs that are not dedicated to any particular system, and I really don't beleive that Lawson consumes a high percentage of their day. We do not have a single person dedicated to security - most of the day-to-day security changes are handled by our help-desk staff. Anything over that, the sys-admin handles.
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