We are trying to enroll someone in a plan between 5/3/14 and 5/10/14 and it wont let us - says they are already enrolled. I cannot find the enrollment anywhere. There is no deduction record that already exists for that time period or a related one time deduction record. This is occurring both the employee’s dental and medical enrollment.
Both plans were stopped 5/31/14 because of GL over ride changes due to changing EINs and restarted 6/1/14. This was done by the BN100. They had two records: one for 1/1/14-5/31/14 and one for 6/1/14-12/31/14.
Then the employee had a marriage and had to add their spouse as of 5/3/14. The specialist deleted the 6/1/14-12/31/14 record then changed the stop date on the record ending with 5/31/14 to 5/2/14. Then added a new record for 5/3/14-12/31/14. When you inquire on BN32 now, it shows a record for 1/1/14 – 05/2/14 and then a new record for 5/11/14-12/31/14. It will not let you add benefits for the time period between 5/3/14 and 5/10/14. The “Benefits already exists” error message appears.
5/11/14 is the effective date of the transfer to the new EIN.
I have tried deleting all the benefit enrollments and readding what I could, but every time I add the one starting 5/3/14 it automatically changes the date to 5/11/14.
I ran a crystal report to see if there was a ‘ghost’ record was hidden somewhere, but there was not anything other than what I was seeing on the BN32.