We set up 1 new health plan in BN15. The employees are eligible for the new benefit on BN31.2 and it shows in the list of available plans. It seems to be added appropriately on bs01, bS02 and bs03. When, you actually pick 'Select a different plan' and select the newest plan, ESS hangs and never produces an error. Where else can I look? Any ideas at all to help?
Yes, and that is what is so aggravating! You can enroll them in any of them on BN31.2 but ESS just spins on their election anytime you say 'Select Different Plan' or 'Change Current Level'. You can see them and select the radio button but it doesn't progress. Some of them are old plans, too!
Also, on some computers it works for some IDs - others it doesn't.