What needed to add / hire new user in Lawson

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Ronnie
Veteran Member
Posts: 152
Veteran Member

    We have a user who is trying to add a new employee in test. It appears she would have all the correct security set up but she keeps getting an error occured outside of IOS while accessing lawson security.

     

    Im curious if maybe she is missing certain security somewhere.

    Cindy
    Advanced Member
    Posts: 29
    Advanced Member

      Try clearing the IOS cache.  That has always fixed the problem when I have encountered it.

       

      Cindy

      Orlando Gray
      Advanced Member
      Posts: 34
      Advanced Member

        Is it just this action that the user cannot perform?

        Are you able to post the results from the lapm log updated during the session?

        That could help determine the issue.

        A couple of things worth checking on the security side - 

        1) make sure the user profile has the PortalBookmarkAdmin Role assigned that grants productline access

        2) make sure the environment profile information on the user account is complete - Data Area/ID with productline, etc.

        Shane Jones
        Veteran Member
        Posts: 460
        Veteran Member
          Have you looked at the HR security in the app itself? There is some field level and user Security that is maintained on HR screens... hr09 and hr10.... (might be some other related screens. )
          Shane Jones
          Tools: HR, Payroll, Benefits, PFI, Smart Office, BSI, Portal and Self-Service
          Systems: Lawson, Open Hire, Kronos, Crystal Reporting, SumTotal Learning
          ** Teach others to fish...
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