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Last Post 03/21/2017 5:44 PM by  Ragu Raghavan
user Action, stuck
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Joan Herzfeldt
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10/11/2016 1:02 PM

    I have a requisition in my inbasket,  I approve the req and it disappears from the inbasket, but doesn't continue through the flow.  If I go to my Actions or my requests the item is not there either.  This is the first time testing in the Lawsn 10 IPA 10 .  Everything was working in EPI v10.

    steve finger
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    10/11/2016 1:34 PM

    what does the log say?

    Joan Herzfeldt
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    10/11/2016 1:56 PM
    Log says nothing. It still thinks the req is waiting for action.
    steve finger
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    10/11/2016 2:00 PM
    so in the rich client, in the user action tab - what does it say exactly
    Joan Herzfeldt
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    10/11/2016 2:01 PM
    This is the last item in the log when the work unit enters the inbasket and it doesn't change after I approved the req.
    ***

    Activity name:Lvl1_InBasket id:1 started @ 10/11/2016 08:53:15.849 AM
    UserAction Lvl1_InBasket: Executing UserAction activity
    Variables:
    vLevel3_Amt(Type=Integer) = 10000
    vRequestor_Name(Type=String) = Tammy Bliss
    vSysDate(Type=String) = 10/11/2016
    vLevel5_Amt(Type=Double) = 250000
    vMessage(Type=String) =
    vDayOfWeek(Type=Integer) = 2
    vTaskLabel(Type=String) = Level 1
    vRequestor_email(Type=String) = Bliss@genesishealth.com
    vReq_XS_Total(Type=Double) = 3000
    vReqNbr(Type=String) = 1466853
    vReq_N_Total(Type=Double) = 542.31
    vIPAAdminEmail(Type=String) = IPA-Admin@genesishealth.com
    GetRequestorInfo_breakFlag(Type=Boolean) = false
    vEscalate(Type=Integer) = 0
    vLevel6_Amt(Type=Double) = 1000000
    vLevel4_Amt(Type=Integer) = 100000
    vReminder(Type=Integer) = 0
    vLevel1_Amt(Type=Double) = 0
    vUser(Type=String) =
    Chk_Level1_breakFlag(Type=Boolean) = false
    vReqLoc(Type=String) = 7250I
    vReqCompany(Type=String) = 0001
    vApproverName(Type=String) =
    vLevel2_Amt(Type=Double) = 5000
    vLawsonTeamEmail(Type=String) =
    vRequestor_EmpNbr(Type=String) = 1001779
    UserAction Lvl1_InBasket: User list:
    UserAction Lvl1_InBasket: CSV user list before variable substitution:
    UserAction Lvl1_InBasket: CSV user list after variable substitution:
    UserAction Lvl1_InBasket: Task list: ReqLevel1
    UserAction Lvl1_InBasket: CSV task list before variable substitution:
    UserAction Lvl1_InBasket: CSV task list after variable substitution:
    UserAction Lvl1_InBasket: Work routing:
    Tasks: ReqLevel1

    User Action Reminder #1 message properties before variable substitution:
    Cc:
    Bcc:
    From:
    Subject: Requisition # requires action.
    Content: This is a reminder that you have a requisition in your InBasket that requires an Action, Requisition Number , from .
    If no action is taken within one (1) business day, this will be escalated to the next level.



    User Action Reminder #1 message properties after variable substitution:
    Cc: null
    Bcc: null
    From: IPA-Admin@genesishealth.com
    Subject: Requisition #1466853 requires action.
    Content: This is a reminder that you have a requisition in your InBasket that requires an Action, Requisition Number 1466853, from Tammy Bliss.
    If no action is taken within one (1) business day, this will be escalated to the next level.
    UserAction Lvl1_InBasket: Created Work Queue record for inbasket user action.
    steve finger
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    10/11/2016 2:01 PM
    i was referring to thhe work unit details...when you double click on the work unit that seems "stuck"
    Joan Herzfeldt
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    10/11/2016 2:07 PM
    I should probably clarify a bit. This flow was working in Lawson version 9. This is the first time we've had to continue testing since we completed our upgrade to Lawson v10. Our version of IPA was upgraded from 10.? to Product Version: 10.1.1.30.4710
    steve finger
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    10/11/2016 2:14 PM
    i have seen instances where after a user action is taken, there is a message that instead of saying "waiting for user acdtion" or "action taken accept", there is another message about "Action taken pending in server" os something very close to that. this message is displayed in the user action tab of the details for a work unit. i was wondering if this message is what you have...
    JonA
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    10/11/2016 2:15 PM
    We are testing IPA as well and are experiencing the same issue. When I approve the req in the portal inbasket, the workunit doesn't advance to the next level even though a message pops up saying “Approve Completed Successfully”. It disappears completely. When you look at the workunit details in the Rich Client the User Action tab shows it's still in "Action Awaiting" status at the user action node that I just approved on. I also have actions enabled in the email notification. When I take the approve action there the workunit does advance to the next level.
    Jon Athey - Supply Chain Analyst - Materials Management - MidMichigan Health
    Joan Herzfeldt
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    10/11/2016 2:15 PM
    The work unit status is 'Processing'. The Activity Nodes tab, list the name of the inbasket with the status as 'started' and double clicking on that opens the activity and has 'Disp Status' as 'Action Awaiting'. Any of the log files I see look as if nothing else has happened since the User Action node stated.
    Joan Herzfeldt
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    10/11/2016 2:18 PM

    Thanks Jon - what you said might explain it better.

    and of course if I test anything in the IP Designer it works fine.

    David Williams
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    10/11/2016 2:34 PM
    This happens when the dispatch call doesn't complete correctly - it's a communication issue between S3 and Landmark. If you search on Infor Xtreme you may find the patch to correct.
    David Williams
    JonA
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    10/12/2016 11:34 AM

    I found this KB article which looks similar to what I’m seeing.  We made the change and stopped and restarted "everything" and now the user action nodes are completing and the workunits move on through the next activity nodes!

    KB 1521682

    Description:

    When the lawson user attempts to approve a transaction via the Smart Office or Rich Client, the transaction appropriately disappears from the inbasket, and all the activity nodes following the User Action activity node process successfully.

    However, when any user other than lawson approves a transaction via either Smart Office or Rich Client, the transaction appropriately disappears from the inbasket, but none of the activity nodes following the User Action activity nodes process at all. The transaction is stuck in limbo and the transaction cannot complete. Upon taking action, the activity nodes following the action should get executed.

    Seeing the following error:

    Caused by: com.lawson.security.authen.SecurityAuthenException: com.lawson.security.authen.LawsonUserContextImpl.security.authen.actor_does_not_support_run_as

    Resolution:

    The user account that starts the GRID services, such as lawson, needs to have the RunAs setting enabled.  View the actor record, account tab of this user, and verify if the runas is enabled or not. If it is not enabled, go to and open the landmark command prompt and run:

    secadm actor enablerunas

    This will enable the runas for this user, and the LPA service will need to be restarted for this to take effect.

     

    Our DBA made the change here:

     

    Jon Athey - Supply Chain Analyst - Materials Management - MidMichigan Health
    Ragu Raghavan
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    03/21/2017 5:44 PM
    Thank you all. We faced the same issue and the "runas" fix worked for us.
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