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Last Post 05/23/2017 5:02 PM by  Greg Moeller
Fax Integrator
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JE
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05/03/2017 12:25 PM

    Hello, 

    We have moved from Option fax and are now trying to use Fax Integrator 10.0. 

    We are using a Dialogic Brooktrout Card and are having issues faxing. The PO's that are released are being swept by the "fax/out" folder. 

    We can manually fax using Windows Fax and Scan to our test machine with the office. In the Fax Integrator Trace we are getting the following error. "Object reference not set to an instance object". Seems generic from researching.

    How does Windows Fax and Scan know to fax the PO in the "fax/out" folder?

    Is the Brooktrout card not compatible with Fax Integrator?   

     

    Thanks

    Xin Li
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    05/09/2017 10:26 AM
    We got exactly error message as yours. After enabled Windows Fax and Scan feature the issue was resolved.
    JE
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    05/18/2017 2:37 PM

    That has been done. I can currently fax manually, but it will now fax once the PO in the fax/out folder is swept. 

    The fax account is setup. There are no other settings to point to the fax/out folder. 

    How does Fax Service and Windows Fax and Scan know to look in the fax/out folder? 

    Greg Moeller
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    05/23/2017 5:02 PM
    There are settings within the Fax Integrator app itself that tell it where to look for the fax files.... and whether to ftp or to read from a shared folder.
    Let me see what documentation that I have... and if I can send it to you, I will.
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