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Last Post 08/22/2011 6:13 PM by  val
Your thought on Lawson's NEW knowledge base
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Jimmy Chiu
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07/05/2011 11:40 AM
    Really bad, I have never been more frustrated using a support site. And I thought IBM's support site was bad enough. This one topped it off with slow + pause + timeout. What do you think?
    TBonney
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    07/05/2011 12:15 PM
    I agree Jimmy...it is a joke!! Especially considering how how long it was unavailable to us after launching it, while they attempted to "fix" some of the bugs. Finding patches to be installed is now just as difficult as the installation process itself.
    Jeff White
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    07/05/2011 12:29 PM
    I'll second the frustration and disappointment. I was pretty mad about this and sent an email to every email address available to me on the support site. They told me that they thought everyone used the KB to access their application and environment patches. The KB is a joke now, and so is trying to find patches.

    Jeff
    mark.cook
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    07/05/2011 12:48 PM
    Slow and you can't find anything even with the "improved searching features". you have to plan for more time to reasearch issues or plan to give up early and open new cases.
    Robert Spurr
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    07/05/2011 3:02 PM
    It just sucks!!!! No matter what you search on you get back half the database base. Filtering is just about useless. The presentation is far to cluttered and difficult to read. Other than that it's great
    mark.cook
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    07/06/2011 6:56 AM
    I think Robert summed it up perfectly. I was in there again yesterday searching for documentation and it took forever to get to what used to take less than 2 minutes to find.
    TerriT
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    07/06/2011 10:31 AM
    I'm with Jimmy.  It's very frustrating trying to find something.  II feel defeated when I have to log a call but it's easier these days than trying to find anything. 
    Tony Conway
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    07/07/2011 7:34 AM
    I'm glad we're not the only people feeling let down by the "new and improved knowledge base". Almost impossible to use and find what you re looking for. I always say, "if it ain't broken, don't fix it!"

    Hopefully, Lawson will come to their senses when they see the spike in calls from clients asking for CTPs/documentation that they cannot find.
    MarkE
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    07/15/2011 9:55 AM
    Glad to hear I'm not alone. With all my IE browsers minimized to the toolbar, I try to go to my WAS console... oop, no, that's the knowledge base... or should I say, frustration source.

    The layout is so unclear. It's truly terrible.
    eldredgd
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    07/19/2011 12:38 PM
    We are not fans either. I wrote a complaint to Lawson about it, and have now been called twice by one of their people trying to tell me I need to take the webinar. And that if I did that they felt I would have a much better experience. I explained I know how to filter, that it is just impossible to find what I am looking for and as a result we have opened cases (when we used to just be able to help ourselves).
    yvonne.mccolloch
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    08/01/2011 9:42 AM
    I'm having fun getting Lawson to respond to my request about the new KB.  I logged in shortly after the "upgrade" and noticed my screen isn't seeing all the words.  I attempted to change my settings and the size of my screen, etc.  Nothing seems to work.  Anyone else have this issue?  If so, have you been able to fix it (and how)?
    kflores01
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    08/01/2011 12:27 PM
    I will simply add my voice to the choir.  Lawson's new KB is a true disappointment.  Best example I have is as follows.  I need to determine if there was a patch or reported problems for Process Flow Designer.  I searched the KB and found nothing.  I then opened a LIS.  They gave me the CTP and with that number, I was able to find the necessary information in KB.  It is quite a wonderful tool, when you need to start a LIS in order to find an article in KB.  Talk about double the work.  Completely unexceptable considering the cost we spend on MAINTENANCE.
    CMoscarelli
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    08/03/2011 8:53 AM
    I will echo everyone else, the NEW knowledge base is terrible. Before you were able to type in a search for any question/problems and come up with viable solutions. Now most of the solutions are CTP's that don't explain anything unless you do tons of research.
    Tomwise
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    08/12/2011 10:21 AM
    It's awful. I constantly get redirected to a login screen clicking on documents. Hard to find patches. I have to open cases just to get to patches. Slow. Too much content delivered with search button that you have to filter to get it down and then it doesn't have your answers.
    val
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    08/22/2011 6:13 PM
    OMG. I hate it.
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