Your thought on Lawson's NEW knowledge base

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Jimmy Chiu
Veteran Member
Posts: 641
Veteran Member
    Really bad, I have never been more frustrated using a support site. And I thought IBM's support site was bad enough. This one topped it off with slow + pause + timeout. What do you think?
    TBonney
    Veteran Member
    Posts: 277
    Veteran Member
      I agree Jimmy...it is a joke!! Especially considering how how long it was unavailable to us after launching it, while they attempted to "fix" some of the bugs. Finding patches to be installed is now just as difficult as the installation process itself.
      Jeff White
      Veteran Member
      Posts: 83
      Veteran Member
        I'll second the frustration and disappointment. I was pretty mad about this and sent an email to every email address available to me on the support site. They told me that they thought everyone used the KB to access their application and environment patches. The KB is a joke now, and so is trying to find patches.

        Jeff
        mark.cook
        Veteran Member
        Posts: 444
        Veteran Member
          Slow and you can't find anything even with the "improved searching features". you have to plan for more time to reasearch issues or plan to give up early and open new cases.
          Robert Spurr
          Veteran Member
          Posts: 130
          Veteran Member
            It just sucks!!!! No matter what you search on you get back half the database base. Filtering is just about useless. The presentation is far to cluttered and difficult to read. Other than that it's great
            mark.cook
            Veteran Member
            Posts: 444
            Veteran Member
              I think Robert summed it up perfectly. I was in there again yesterday searching for documentation and it took forever to get to what used to take less than 2 minutes to find.
              TerriT
              New Member
              Posts: 1
              New Member
                I'm with Jimmy.  It's very frustrating trying to find something.  II feel defeated when I have to log a call but it's easier these days than trying to find anything. 
                Tony Conway
                Basic Member
                Posts: 9
                Basic Member
                  I'm glad we're not the only people feeling let down by the "new and improved knowledge base". Almost impossible to use and find what you re looking for. I always say, "if it ain't broken, don't fix it!"

                  Hopefully, Lawson will come to their senses when they see the spike in calls from clients asking for CTPs/documentation that they cannot find.
                  MarkE
                  New Member
                  Posts: 1
                  New Member
                    Glad to hear I'm not alone. With all my IE browsers minimized to the toolbar, I try to go to my WAS console... oop, no, that's the knowledge base... or should I say, frustration source.

                    The layout is so unclear. It's truly terrible.
                    eldredgd
                    Basic Member
                    Posts: 9
                    Basic Member
                      We are not fans either. I wrote a complaint to Lawson about it, and have now been called twice by one of their people trying to tell me I need to take the webinar. And that if I did that they felt I would have a much better experience. I explained I know how to filter, that it is just impossible to find what I am looking for and as a result we have opened cases (when we used to just be able to help ourselves).
                      yvonne.mccolloch
                      Advanced Member
                      Posts: 32
                      Advanced Member
                        I'm having fun getting Lawson to respond to my request about the new KB.  I logged in shortly after the "upgrade" and noticed my screen isn't seeing all the words.  I attempted to change my settings and the size of my screen, etc.  Nothing seems to work.  Anyone else have this issue?  If so, have you been able to fix it (and how)?
                        kflores01
                        Veteran Member
                        Posts: 43
                        Veteran Member
                          I will simply add my voice to the choir.  Lawson's new KB is a true disappointment.  Best example I have is as follows.  I need to determine if there was a patch or reported problems for Process Flow Designer.  I searched the KB and found nothing.  I then opened a LIS.  They gave me the CTP and with that number, I was able to find the necessary information in KB.  It is quite a wonderful tool, when you need to start a LIS in order to find an article in KB.  Talk about double the work.  Completely unexceptable considering the cost we spend on MAINTENANCE.
                          CMoscarelli
                          New Member
                          Posts: 1
                          New Member
                            I will echo everyone else, the NEW knowledge base is terrible. Before you were able to type in a search for any question/problems and come up with viable solutions. Now most of the solutions are CTP's that don't explain anything unless you do tons of research.
                            Tomwise
                            Advanced Member
                            Posts: 32
                            Advanced Member
                              It's awful. I constantly get redirected to a login screen clicking on documents. Hard to find patches. I have to open cases just to get to patches. Slow. Too much content delivered with search button that you have to filter to get it down and then it doesn't have your answers.
                              val
                              Basic Member
                              Posts: 8
                              Basic Member
                                OMG. I hate it.
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