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Issue with LBI login

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Ruma Malhotra
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Posts: 412
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5/5/2008 2:19 PM

    We have recently upgraded to LBi version 9.0.2.2 on unix aix and websphere 6.1.
    When a user logins in and clicks on the LBI dashboards link it takes almost 40 seconds for all the dashboards to come up. This is an issue with all users and they would like to see the dashboard withing 2 seconds.

    Has anybody had any experience with this issue. Does anybody know where to look and wht we can change on our side so that the time reduces.

    Any help will be deeply appreciated.

    Thanks in advance,

    Ruma Malhotra
    Childrens Medical Center - Dallas

    Greg Moeller
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    Posts: 1498
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    5/5/2008 2:39 PM
      Ruma: We have also experienced some issues with LBI (although we are on v9.0.1.8 currently). What we have found are 2 things.
      1) If you aren't using Lawson's Instant Messaging client for anything- increase 2 refresh intervals in LIM.js I'll see if I can't find the exact two lines that you need to change.
      2) Process flow seems to need a record added to improve performance. Go to your process flow admin tool, click on "Interface Definition" under the Configuration area.
      Select WFCONFIG - WfConfig under the System Name drop-down, add CAT_SEARCH_ORDER in the Field Name box, and under the Field Value box make sure you have an upper-case N as the value. Click Add. (I'm not sure what process flow has to do with LBI, but this has improved our login times with Lawson).

      The two values that you need to change for #1 are listed below:
      You will find two lines with the wording
      "setTimeout( "limRefresh()", 60000 );"

      This indicates to the dashboards to reload themselves once every minute!!! (60,000 milliseconds) Change this in both spots to a much larger number.
      Currently we are using setTimeout( "limRefresh()", 86400000 ); Which I believe is 3 or 4 times a week. Make sure that you change both lines to indicate the same number.
      John Henley
      Senior Member
      Posts: 3348
      Senior Member
      5/5/2008 3:52 PM
        Where did you get the WFCONFIG entry?
        Thanks for using the LawsonGuru.com forums!
        John
        Greg Moeller
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        Posts: 1498
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        5/5/2008 5:07 PM

          The WFCONFIG entry, I believe came from either the Lawson Community or from GSC themselves.  I can't remember right now.  I'll look further though.

          Matthew Nye
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          Posts: 514
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          5/6/2008 11:42 AM
            how many users are being added to FS when you synchronize users?
            If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
            Milo Tsukroff
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            Posts: 47
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            6/2/2008 3:07 PM

              There is another reason that can cause very long dashboard load times.  We have found that when we set up a dashboard with more than 200 sub-options, load time goes up drastically.  Putting 300-400 sub-options on a single dashboard caused load times of over 2 minutes. 

              Our solution was to create more dashboards with fewer individual items in each.  Happy users again! 

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