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Lawson Business Intelligence/Reporting/Crystal
Schedule sending (not Bursting) a crystal report via Email to report users
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Lawson Business Intelligence/Reporting/Crystal
Schedule sending (not Bursting) a crystal report via Email to report users
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agersh
Veteran Member
Posts: 81
8/16/2012 3:12 PM
I have a crystal report that I would like send/distribute (not Burst) via Email to the Reports Users assigned access to the report. I created a report schedule using the following Bursting and Distribution settings/values. The Report Services Administration->Report Management-> Maintain Report Schedules screen has the schedule listed, Status = SUCCESS and the Last Scheduled Run column show the schedule did run but I did not get an email. Anyone have idea what the issue could be?
Schedules Options->Bursting and Distribution
Output Type: Adobe Acrobat (PDF)
Burst Report: Unchecked
Email Distribution: Checked
Recipients(s): Report Owner {I am the report owner}
Message Format: Attachment
HTML Format: Unchecked
Include Unsubscribe Link: Unchecked
Send as a Blind carbon copy (Bcc): Unchecked
Printer Distribution: Unchecked
Matthew Nye
Veteran Member
Posts: 514
8/16/2012 3:20 PM
The status of the schedule is only an indication that the schedule was kicked off. it doesnt mean it was successfully completed.
if you arent receiving the email it could mean you dont have rights to any of the data in the report or that your email device isnt set up right.
have you tried to test your device yet?
agersh
Veteran Member
Posts: 81
8/16/2012 4:51 PM
I am the owner of the report. I am able to run the report and see data in LBI from Report Actions using, View Latest Instance, View with Data Refresh and View this Instance.
I did a device test. The following is the setup and the results from my testing.
Reporting Services Administration->Server Administration->Email and Printer Settings
Device Type Tools->Manage Device Types
Name: E-mail Device Type
Description:
Medium: E-mail
Host: SMTPServer.mycompany.org
From: LawsonLBI@mycompany.org
Device Tools->All Devices
Name: Email Test
Owner: {Main Lawson system user id}
Description:
Address: Alan.Gersh@mycompany.org
Device Type: E-mail Device Type
Device Tools->Delivery Test
Send an email delivery to a user or role
Recipient Name: {My Lawson user id}
Is Role: Unchecked
Clicked Send, I do not get a test email. And the following message is displayed on the Test Delivery Service screen "No recipients to whom to send the content."
Send a delivery to a specific device
Get devices for user: {Main Lawson system user id}
Select a device for user "{Main Lawson system user id}" to send delivery to : Email Test
Clicked Send, I receive a test email.
Matthew Nye
Veteran Member
Posts: 514
8/16/2012 5:38 PM
so seems there is something off with your delivery device. Double check that the Lawson system user is using the same Device Type as your ID. Have you looked in the WebSphere log files yet? Any clues there?
agersh
Veteran Member
Posts: 81
8/20/2012 6:55 PM
Which folder/directory should I look in for the WebSphere log files? Is there a particular files(s) I should look at?
Matthew Nye
Veteran Member
Posts: 514
8/20/2012 7:11 PM
it differs depending on you installation of websphere but the files you want are SystemOut.log and SystemErr.log.
DeannaP
Basic Member
Posts: 15
10/30/2012 11:42 AM
Hello, Were you able to get this to work? I am having the same issue and nothing is being logged in the Websphere log files suggested.
Greg Moeller
Veteran Member
Posts: 1498
10/30/2012 2:48 PM
If possible, you can look at the Crystal RAS logs as well. They should be under Business Objects folder then depending on your version ours is \BusinessObjects Enterprise 12.0\Logging
This may give you another clue.
Matthew Nye
Veteran Member
Posts: 514
10/30/2012 3:16 PM
I would start by verifying that Bursting works when viewing it OnDemand. If it is, then I would verify that you are able to do an email only. Dont forget, if you are attaching the report in your schedule (which I assume you are) you cant attache it as RPT format.
DeannaP
Basic Member
Posts: 15
10/30/2012 5:24 PM
I am trying to email the report to myself (the owner) with no bursting. I selected the following on the Maintain Schedules...Bursting and Distribution screen:
Output Type: Adobe PDF
Burst Report: unchecked
Recipients: Report Owner
Message Format: Attachment
Subject: Test
Rest unchecked
Report runs successfully. But email is not generated. I am unable to find any logs with any information.
Matthew Nye
Veteran Member
Posts: 514
10/30/2012 5:36 PM
Report runs successfully.
How are you verifying this? If the report is run by the scheduler there will be an entry in your SystemOut.log file. If there is no entry then I would say the culprit is your scheduler. make sure your schedule is set up correctly (check the Next Run Date is what you would expect).
Are you certain that you are the owner? If so have you run a delivery test on the device that you set up for your user id?
Ruma Malhotra
Veteran Member
Posts: 412
10/30/2012 5:49 PM
Have you checked the email distribution box on the schedule for bursting and distribution ?
Jeremy
Veteran Member
Posts: 129
11/6/2012 1:29 AM
Was this resolved? I'm facing the same issue.
DeannaP
Basic Member
Posts: 15
11/6/2012 3:23 PM
Hi Jeremy, I worked through Support on this issue. There was an issue with emailing in the early versions of RS and FS 10.1.x. I suspect that you'll just need to apply updates to FS and RS. We are on FS & RS 10.1.0.0.76 which was affected. We have not applied the patches to see if it has fixed our issue yet. You may reference our support incident # if you plan to contact Support - # 6177772.
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