Unsubscribed user - how to resubscribe?

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David Levine
Basic Member
Posts: 6
Basic Member
    Hello,

    A user has accidentally unsubscribed to a scheduled report (by clicking on the Unsubscribe Link). Strangely, we're unable to resubscribe her. Some notes: despite clicking on the link, her name still appears as on the distribution list in the Schedule Options-->Report Users list. Additionally, we've tried removing her name from the list and re-adding it, as well as creating a new schedule. Any thoughts on how to proceed, short of republishing the report or publishing as a new report and creating a new schedule?

    Thanks.
    Matthew Nye
    Veteran Member
    Posts: 514
    Veteran Member
      David,

      Just for clarification, the user is logging in directly to Smart Notifications to perform this action? And what version of SN are you on?
      If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
      David Levine
      Basic Member
      Posts: 6
      Basic Member
        Hello Matthew,

        Thanks for writing. We're not using Smart Notification; LBI Reporting Services version is 9.0.2.2.96.

        Thanks.
        Matthew Nye
        Veteran Member
        Posts: 514
        Veteran Member
          sorry, i missed that. for some reason i saw SN. however still the same question. I assume they have the ability to view the details of a report, are entering via a Report List and youve given them permission to work with the report?

          also, if they are added as a report user on the schedule then there should either be a line in the SystemOut.log file of an attempted delivery when the schedule kicks off or an error message. Do you see either of these after the schedule is fired?
          If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
          Robby
          Veteran Member
          Posts: 87
          Veteran Member
            Was this ever solved? I have the same issue and remember seeing this post--
            I thought I might follow-up on this before I began to spin my wheels :-0

            Thanks!
            Robby
            David Levine
            Basic Member
            Posts: 6
            Basic Member
              Hi Robby,

              Unfortunately, the only successful solution I've found to-date is the "nuclear" option - to publish as a new report, recreate the scheduler and add in all the report users.

              HTH
              Robby
              Veteran Member
              Posts: 87
              Veteran Member
                David -

                Someone said that this would work>>see below<< I tested and it does! :-)

                1) Make sure the person who "unsubscribed" themselves has access to "My Reports" on a FS Dashboard tab. [under their ID, of course]
                2) In the left navigation bar, select "Unsubscribed Email" This will produce a list of any reports to which the person WAS subscribed but is no longer.
                3) Place a check in the box to the left of the report name that they want to re-subscribe to.
                4) Click the "Subscribe" button at the top and voila! They're back in business!

                -Robby
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