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Last Post 01/22/2014 8:15 AM by  TRK
How not to send empty smart notes
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TRK
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A. Espersen A/S
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01/15/2014 2:07 AM
    I'm trying to configure my smart notes so that an e-mail is only sent in case the infoset actually contains any data. However, I do not have much luck in this endeavor and I hope someone can point me in the right direction.

    I've configured an infoset, selecting all failed print jobs from the MEC in case there are any. If there are any I want a notification to be sent to the IT Department.
    I've setup the notification to send an e-mail on update of the infoset to our ITSM system and I've ticked the option "Do not display empty tables" on page 4 "Related info", however this doesn't prevent the mail from being sent.

    Any suggestions on how I prevent the mail from being sent in case the infoset is empty?
    Thanks in advance.

    Best regards,
    Thomas Hejnæs Kahn
    A. Espersen A/S
    Nabil
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    St. Luke's Health System
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    01/15/2014 9:48 AM
    The way I have that setup is under (4) Related Info, in the SN setup pick Do Not Display Empty Tables. Hope that works for you.
    TRK
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    01/22/2014 6:28 AM
    I'll probably have to create an Infor Xtreme ticket and see what they say, as that is also how I've configured it, but the mail is sent regardless.
    Matthew Nye
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    01/22/2014 7:10 AM
    are you bursting or just delivering to a selected device? If the latter, that maybe the problem as I dont think its going to check the data before sending.
    If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
    TRK
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    01/22/2014 8:15 AM
    Just delivering to a selected device. I tested a few times and you're right.
    If dataset is empty:
    - when bursting no mail is sent
    - when delivering directly to device an empty mail is sent.

    Thanks a lot for clarifying the difference, I'll just use bursting when there might be an empty dataset.
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