I have a Smart Note that delivers a letter in the body of the email, that contains links to various places or videos on our intranet. The links in some cases are nice visual pictures to click on. In some cases, some customers have said that the picture doesn't look like a picture; instead it looks like a funky icon with an x in a small white box. The link still works, it is just visually unappealing.

I check a few of the Outlook settings and the Windows version and service pack of one recipient, and they appeared to be the same as mine, and the links come over perfectly for me.

Has anyone run into this issues and if so, what was the cause? Thank you!