Cost not populating from Template

Sort:
You are not authorized to post a reply.
Author
Messages
Bev Edwards
Veteran Member
Posts: 366
Veteran Member

    I have an item that populates to the Shopping Cart in RQC fine when ordered via Express Order, however, I have a user that is trying to order it from a Template. When she selects the item and adds it to her shopping cart, it will not pull the pricing and produces an error.

    Other items on that same template pull the pricing in when selected. Seems to just be a problem with this particular one.

     

    Anyone ever seen that happen before?

    JonA
    Veteran Member
    Posts: 1162
    Veteran Member
      Is the From Location on the template line different from the user's default From Location (on the req header)?
      Jon Athey - Sr. Supply Chain Analyst - Materials Management - MyMichigan Health
      Sheri
      Veteran Member
      Posts: 163
      Veteran Member
        Also, check the from location for the item, make sure that is correct.
        Leslie
        Veteran Member
        Posts: 45
        Veteran Member

          I have seen that happen when the item is not on a contract and is new to the ship-to location. Not sure if that is the issue, since your express ordering seems to be working, though.

           

          JonA
          Veteran Member
          Posts: 1162
          Veteran Member
            My thought is this

            The item has a cost history for IC Location A or is tied to an agreement with IC Location A as a participant. The user's Requesting Location is also tied to IC Location A. But on the template line, this item is pointing to IC Location B which has no last cost and is not a participant on the agreement.
            Jon Athey - Sr. Supply Chain Analyst - Materials Management - MyMichigan Health
            You are not authorized to post a reply.