Not receiving email updates

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Sheri
Veteran Member
Posts: 163
Veteran Member

    Hi, I am no longer receiving email notifications from postings. I have tried changing my settings, etc. But I still am not receiving notifications, can someone tell me what I need to do to receive them again?

     

    Thanks

    Sheri

     

    John Henley
    Senior Member
    Posts: 3348
    Senior Member
      Are you referring to forum posting notifications from this LawsonGuru.com ?
      If so, the notification subscriptions are set for each forum.
      For example, for this forum, the forum URL is
      https://www.lawsonguru.com/forums/scm/s3scm/
      if you go to that page, there is a 'subscribe to this forum' checkbox.
      Thanks for using the LawsonGuru.com forums!
      John
      JonA
      Veteran Member
      Posts: 1162
      Veteran Member
        I haven't been receiving posting notifications for a more than a year even though I'm subscribed to many. I also can't edit my profile or access messaging. Although I can access messaging from my iPhone.
        Jon Athey - Sr. Supply Chain Analyst - Materials Management - MyMichigan Health
        John Henley
        Senior Member
        Posts: 3348
        Senior Member
          Are you referring to forum posting notifications from this LawsonGuru.com ?
          Thanks for using the LawsonGuru.com forums!
          John
          JonA
          Veteran Member
          Posts: 1162
          Veteran Member
            Correct, everything I referred to above was regarding LawsonGuru.com.
            Jon Athey - Sr. Supply Chain Analyst - Materials Management - MyMichigan Health
            John Henley
            Senior Member
            Posts: 3348
            Senior Member
              JonA,
              I checked the outgoing email logs and messages are going out to your email address.
              If you aren't getting them, this usually means they are blocked as spam by your email server and/or they are going to your junk mail folder.
              Thanks for using the LawsonGuru.com forums!
              John
              John Henley
              Senior Member
              Posts: 3348
              Senior Member
                Sheri, same applies to you.
                I checked the outgoing email logs and messages are going out to your email address.
                If you aren't getting them, this usually means they are blocked as spam by your email server and/or they are going to your junk mail folder.
                Thanks for using the LawsonGuru.com forums!
                John
                JonA
                Veteran Member
                Posts: 1162
                Veteran Member
                  I've checked that before and nothing found in the junk mail folder. How do I verify that my address is correct? Is that in my profile? I can see my profile but can't edit it.
                  Jon Athey - Sr. Supply Chain Analyst - Materials Management - MyMichigan Health
                  sfrench
                  Basic Member
                  Posts: 11
                  Basic Member

                    HI Jon!

                    I had the same issue and I had to have my Lawson I/T Sr. Director approve and basically would not take no for an answer to make sure this site and any emails coming from this site were on the security list as a trusted site or sender. After that I have had no issues. Maybe that is the solution.

                    Sara

                    Sheri
                    Veteran Member
                    Posts: 163
                    Veteran Member
                      I am subscribed as well, and am not seeing them in my firewall either. 
                      John Henley
                      Senior Member
                      Posts: 3348
                      Senior Member
                        Posted By sfrench on 11/11/2014 7:41 PM

                        HI Jon!

                        I had the same issue and I had to have my Lawson I/T Sr. Director approve and basically would not take no for an answer to make sure this site and any emails coming from this site were on the security list as a trusted site or sender. After that I have had no issues. Maybe that is the solution.

                        Sara

                        Thanks Sara, that is generally the issue. Since lawsonguru.com sends out so many emails and is also the domain used for sending out the LawsonGuru Letter newsletter, it is sometimes flagged as spam or advertising by filtering systems. Try speaking to someone in charge of your email system, find out what solution they use for spam filtering, and beg, plead, and bribe the administrator to whitelist lawsonguru.com. :)


                        Thanks for using the LawsonGuru.com forums!
                        John
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