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LSO - MMS001 - DROP MENU NOT VISIBLE

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Basb
New Member
Posts: 3
New Member
3/25/2013 8:18 AM
    Hello,

    I hope to find a solution for a strange problem. We have LSO version 10.0.3.0.31.
    There are 250 users and only one user has problems with in transaction MMS001 - Status (MMSTAT), this user has problems with the visibility, the drop down menu is not always visible, there is not scrollbar visible, this is only visible what fits in the screen.
    When he restarts the LSO or MMS001 the menu is back again with the scrollbar.

    The LSO is reinstalled but that wasn't the solution.

    Has someone an idea,  thanks!
    Vince
    Veteran Member
    Posts: 37
    Veteran Member
    3/26/2013 4:14 PM
      I'm guessing this user is on XP? If so, this is an OS problem for which there is a hotfix:
      http://support.microsoft.com/kb/943326
      Basb
      New Member
      Posts: 3
      New Member
      3/28/2013 10:31 AM
        Hi,

        Thanks for your reply, this user is on Windows 7.

        On the internet there was a solution with a reinstallation and a remove of the folder 2.0 (user settings). This solution doesn't work unfortunately.

        do you have more solutions probably?


        Vince
        Veteran Member
        Posts: 37
        Veteran Member
        3/28/2013 3:01 PM
          Sorry. No other recommendations. I had only heard of this to be a problem on XP.
          The fact that only 1 user is having the problem does suggest a local machine problem and not with Smart Office.
          Basb
          New Member
          Posts: 3
          New Member
          3/29/2013 7:57 AM
            Hi Vince,

            At this point the user is working on a different computer (olso Windows 7), the problem has not occurred yet.
            So maybe something on the computer was the problem, maybe a local setting or something.

            Thanks for you advice and help!

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