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Portal login screen not allowing logins...LID works fine. ??

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CindyW
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Posts: 169
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12/16/2011 5:36 PM
We are on 9.0.1.7, Windows.  Our users were in our DEV system, testing, and then all of a sudden, no one could log in, in Portal.  We get the login screen, but when you enter your credentials, it just sits there blinking at you.  If you enter a bogus login, it recognizes that and gives an error...but a valid one just gets a non-response.  We've looked at every log we can think of but can't find a problem. 

If anyone can suggest anything to look at, or any ideas at all, I'd appreciate it.  We are completely stumped.
SP
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Posts: 122
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12/16/2011 6:21 PM
Are you ldapbound? Is the domain controller for the ldapbind offline or
has the account used to bind to AD been disabled for some reason?

Can you login to Security Admin?

On Fri, Dec 16, 2011 at 12:39 PM, wrote:

> [image: LawsonGuru.com Logo] <https://www.lawsonguru.com/> S3 Systems
> Administration Forum Notification A message was posted to a thread you
> are tracking. *Portal login screen not allowing logins...LID works
> fine. ??* Posted by: *CindyW*
> 12/16/2011 12:36 PM We are on 9.0.1.7, Windows. Our users were in our
> DEV system, testing, and then all of a sudden, no one could log in, in
> Portal. We get the login screen, but when you enter your credentials, it
> just sits there blinking at you. If you enter a bogus login, it recognizes
> that and gives an error...but a valid one just gets a non-response. We've
> looked at every log we can think of but can't find a problem.
>
> If anyone can suggest anything to look at, or any ideas at all, I'd
> appreciate it. We are completely stumped.
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CindyW
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Posts: 169
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12/16/2011 6:26 PM
Yes, we are LDAP bound.  I think this has been checked out...but I'll make sure.  We tend to think that is has got to be AD related...but just not sure what to look at.
CindyW
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Posts: 169
Veteran Member
12/16/2011 7:59 PM
Fixed.  Apparently the guy in charge of AD made some changes that he did not think would impact our Lawson applications.  He was wrong.   Love it when they do stuff like this and don't tell anyone.