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LBI Schedule runs but report is not produced
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Lawson Business Intelligence/Reporting/Crystal
LBI Schedule runs but report is not produced
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Jan
Veteran Member
Posts: 55
5/3/2012 3:41 PM
Hello
I've got a situation where my cyrstal report published and scheduled into LBI occasionally does not produce a report. This is a long-running report that has not been updated for over a year. Typically the report schedule runs and the report is produced just fine. But lately, but not in all occasions, the report schedule says the report ran but the report is not produced. In these cases, I'll wait an additional day to make sure the report doesn't produce, but it never does. I then reschedule the report and it then runs successfully.
Is there a way to check why the schedule would fire off successfully but why the report would not produce? I don't have access to check these logs myself, but if I knew what should be checked, I can pass that information along to the I.T. folks so they can troubleshoot more effectively.
thanks in advance for any help you can lend me
Greg Moeller
Veteran Member
Posts: 1498
5/3/2012 4:16 PM
Check the SystemOut.log (WebSphere log) file and the crystalras_date_time_ras.log (Report Application Server log) file.
You should find a cause or a reason in one and/or both of these.
Ruma Malhotra
Veteran Member
Posts: 412
5/3/2012 4:51 PM
I beleive on reporting services administration there is a report schedul queue that records several statuses when a report schedule was sucessful or errored out or whether the email was delivered successfully in case of bursting a report and emailing the report. This feature will gather information only when the audit on the schedule is turned on. Accordingly you can get the status of a schedule whether it failed or not. I know this feature exists in the most recent versions of LBI.
Greg Moeller
Veteran Member
Posts: 1498
5/4/2012 7:39 PM
Jan: I'll offer something to you and your IT department. And others as well :-) We've had huge turnover here in the past several years, or people get reassigned responsibilities, etc. I wrote a simple Perl script to go through the SystemOut.log file and check for a specific error message: 'No recipients to whom to send content'.
When it finds this in the log file, it basically means that there is either no delivery device for this user set up in LBI, or this user is on a report somewhere, and is no longer in the "system" ie Termination.
I've scheduled it from my LBI server to run twice a day, and send email to the LBI report admins. It has helped a lot!
The script isn't real pretty, and sends out an email even when it doesn't find anything in the logs to report, but the report admins here feel it has been beneficial.
Feel free to modify the script as you need to. I just ask that you leave me in the comments as original author.
-Greg
Attachments
001_MissingEmail.zip
Chris Martin
Veteran Member
Posts: 277
5/4/2012 8:15 PM
Nice Greg, thanks for sharing
ric9d
Veteran Member
Posts: 76
6/21/2012 7:31 PM
To piggyback on the original question: Is there a log that I can check if a specific user has received (or not) his report?
I ask this, because I have faced an issue where half of the users got the report while the other half did. And Im 100% sure that all of them are still with the hospital.
Chris Martin
Veteran Member
Posts: 277
6/21/2012 7:36 PM
Check the websphere logs...I recall the email address being logged there. There is nowhere in LBI to see this.
ric9d
Veteran Member
Posts: 76
6/21/2012 7:57 PM
Thanks. I will check it.
Greg Moeller
Veteran Member
Posts: 1498
6/23/2012 4:45 PM
I understand that once we get to LBI v 10, there will be lots of 'auditing' capabilities including report recipients and if they have gotten the report (or not).
Ruma Malhotra
Veteran Member
Posts: 412
6/25/2012 4:28 PM
If the report is not burted but just scheduled look at the report users on the schedule to check and see whether the user is added to the report users list on the schedule. Sometimes when you have a report that has been running and want to add a user to it, you should add the user on report users to the main report but also check to see whether the report users on the schedule for the report has the user or manually add it.
Ruma Malhotra
Veteran Member
Posts: 412
6/25/2012 4:31 PM
I juust read you message that a particular user has not received it - so if this is a bursted and distributed report then we had a similar issue. the way we resolved it was to go to your rs table and cehck for
ERS_STructure to look at the id that the structur has.
After this go to your ers_rule master table and look for all users who have a different structure id than the one they should have. If you delete the struture on LBi and readd the users to the structure it will update the structure id to the right structure.
Robby
Veteran Member
Posts: 87
5/28/2013 10:30 AM
Hi All,
I'd like to tag onto this thread and ask this: I have a similar issue, but the burst report is being delivered, and the attachment is "there", but when the recipient goes to open the attached file, an error window pops up "Missing file, etc". I suppose this is in the error logs as well....I do not have access to the log files, what and where should I tell the IT folks to look for?
Thanks in advance..
PS....I have checked the rights, etc...when user logs into LBI to see report, it opens OK to their section, so I have deduced that it is a delivery issue, not a rights issue..
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