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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

Unable to export LBI report

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TBonney
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Posts: 281
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8/3/2011 12:38 PM
OK, this is a wierd one...

I have a user who is attempting to export the output of a Crystal report run from an LBI dashboard. The report runs fine, but just won't export for her. Also, other users are able to successfully run and export the same report & save their results locally.

However, when this particular user hits the export icon, the cursor simply displays this wierd little yellow icon that looks like some sort of sunburst with a squigley red outline. But, there is no text displayed with the icon to explain the error it is encountering.

Has anyone ever seen/experinced this? It does seem to be Crystal/LBI/Lawson related and not a Windows issue, but I have no idea what it is or how to fix it for her.

Thanks.
Matthew Nye
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Posts: 514
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8/5/2011 8:23 AM
any chance you can send a screenshot of that icon? i assume youve checked to make sure this user doesnt have specific permissions that would prevent her from doing an export?
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mark.cook
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Posts: 444
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8/5/2011 1:05 PM
Has this person tested on another PC? Sometimes the Adobe, IE, Google Toolbar, etc could play a role for that person on that PC.

mark.cook
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Posts: 444
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8/5/2011 5:11 PM
Are you using any report security groups that might be causing the issue or is everything using the default.