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Resource Query not finding email...sometimes

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sfischer

Basic Member Send Private Message

Posts: 9

10/8/2008 5:11 PM

Hi,

I have been fighting with this situation for a day and would love to hear that someone else has run into this before.

I have a flow that is based on the downloaded Solution reqapproval2. In the flow are Resource Queries that look up the email (attribute) on the LDAP table for a particular REQUESTER (which is found on a previous node).

Basically, a work unit is created when a requisition is released on RQ10. If a user clicks "reject" from their inbasket, the flow goes to the Resource Query and finds the email of the Requestor. This is where the error occurs, the Resource Query returns "*****" instead of the email address from LDAP.

However, if I call up a work unit that was created by RQ10 from within the designer via Run --> Work unit, the Resource Query has no problem finding the email address on the LDAP record and sending an email.

Does anyone know if this is some sort of firewall or security issue, since the flow is being run from the server and not my Designer?

Thanks,

KK - Infor

Veteran Member Send Private Message

Posts: 61

10/8/2008 5:18 PM

Hi sfischer,
In this case, I would check the pfconfig on your server. Just retype the user name and password for RM attribute and recycle your services.

This shoudl resolve the issue.

KK

John Henley

Posts: 3351

10/8/2008 5:22 PM

Is this a newly-installed flow or what is migrated from Env 8.0.x ??

John Henley

Posts: 3351

10/8/2008 5:46 PM

I have seen a couple of issues with using ResourceQuery nodes in requisition approval flows to lookup email addresses: - Because the ResourceQuery returns/iterates as a loop, you can have problems if you have more than one RMID assigned to the same requester. This is usually an anomoly due to setup/migration, etc. and isn't usually a problem once it's figured out. - If you have multiple requester identities for similar product line names, e.g. PROD8_REQUESTER vs. PROD_REQUESTER, that also causes ResourceQuery to return erroneous results. However, since you're seeing '***' that makes me think (like KK) that it's security-related. Check the user you are using to run the flow in the designer vs. the user setup to run the flows on the server via 'pfserv config'...

sfischer

Basic Member Send Private Message

Posts: 9

10/9/2008 7:59 PM

Thank you all for your responses. Our system admin is fighting a few other fires right now, so he hasn't had a chance to look at this yet. l let you know how this turns out.

Thanks again.

As an answer to John Henley - this are newly installed flows to 9.0.