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User knocked out of Portal after opening large PDF file

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Gary Padgett

Veteran Member

Posts: 90

3/3/2011 9:42 PM

A user reported being knocked completely out of Internet Explorer after trying to open a large PDF file in Print Manager in Portal. She had created a PDF and a CSV version of this report and was accessing the PDF (2039 pages). I opened a case with Lawson but have had no resolution yet. Is anyone familiar with a situation like this?
The user was able to log back in to Portal and I assume was able to open the report later. I am wondering if this is really a Lawson issue or a case of consuming too much memory in IE? Or something else? Any ideas would be appreciated.

riegerj

Veteran Member

Posts: 44

3/30/2011 8:00 PM

I actually ran into an issue where I crashed websphere by trying to open a 40,000 something page report and then trying to cancel it. I just had to stop and restart WebSphere but still, not cool. We are on 9.0.0 though and I was hoping it would be resolved in 9.0.1. I wouldn't be surprised that a user was completely kicked out of IE though.