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Forums User Experience Lawson Portal

bookmarks error

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Jay2
Veteran Member
Posts: 84
Veteran Member
3/16/2012 7:35 PM
when user tries to change bookmarks or automatic update they get the following error:

Window pops up with

message from webpage

FileMgr Error:
ERROR: TypeError
Number: 5007
Message: 'this.ds.getElementsbyTagName(...).0' is null or not an object
Description: 'this.ds.getElementsByTagName(...).0' is null or not an object

Function: getResponse
File: objects/FileManager.js
Version: 1.11.2.5.4.10.14.2 2007/02/06 21:17:28



I have tried to change the portal role.

I have removed the user from Lawson Security Administrator and added her back.

still getting the error anytime I try to add/remove bookmarks.
Greg Moeller
Veteran Member
Posts: 1498
Veteran Member
3/19/2012 2:33 PM
Do they have access (security) to LOGAN? CKPOINT, LOBKMARK, LOBKCONFIG, LOGRPBKMARK, etc tables, and LO10, LO12 - LO15, RD69 security?
Jimmy Chiu
Veteran Member
Posts: 641
Veteran Member
3/19/2012 3:05 PM
portal version? browser type/version?
Jay2
Veteran Member
Posts: 84
Veteran Member
4/11/2012 5:37 PM
Yes, user does have access to LOGAN and all those tokens.

Not sure portal version or IE version comes into play here, as I don't have a problem with my user id, but if I sign on at my desktop with her ID I get the same error.
Greg Moeller
Veteran Member
Posts: 1498
Veteran Member
4/19/2012 2:42 PM
Does KB 5431775 apply here?
misnera
Basic Member
Posts: 4
Basic Member
10/10/2012 12:49 PM
I was also getting this error when logging in the system was trying to download bookmark/role updates. I resolved it by granting access to Internet Object Services in the ENV profile. I have just added this to my bookmark role. Hope this helps!
Greg Moeller
Veteran Member
Posts: 1498
Veteran Member
10/16/2012 8:40 PM
Perhaps KB 5243840 may be of use to you as well ? I'm just grasping at this point.