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SN returns no data even though I changed the data

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RachelM

Basic Member

Posts: 27

9/30/2011 7:15 PM

I am trying to create a SN that sends an email when a social security number has been changed. I have the InfoSet created; when I try and do preview it clocks out b/c the data set is too large. I'm not sure if that's a problem or not.

I set up the notification and when I get to conditions, the "compare with ..." section is not available. I want it to say "if SSN has changed, send SN". I have made the SSN a key and currently have my criteria set to send a SN if any changes to keys occur. I'm using a Range, not a Fact.

Unfortunately, I'll go into our TEST region and change a SSN and the SN is email stating that there are no changes. What the heck am I doing wrong???

JeanneS

Veteran Member

Posts: 49

9/30/2011 7:39 PM

I will be out of the office until Tuesday, October 11th. Please direct your requests for support from Financial Systems to the FINSYS mailbox at FINSYS@geisinger.edu.

>>> 09/30/11 16:19 >>>

Smart Notification Forum Notification
----------------------------------------------------------------
Posted by:RachelM
Date: 09/30/2011 02:15 PM
Subject: SN returns no data even though I changed the data
Message:
----------------------------------------------------------------
I am trying to create a SN that sends an email when a social security number has been changed. I have the InfoSet created; when I try and do preview it clocks out b/c the data set is too large. I'm not sure if that's a problem or not.

I set up the notification and when I get to conditions, the "compare with ..." section is not available. I want it to say "if SSN has changed, send SN". I have made the SSN a key and currently have my criteria set to send a SN if any changes to keys occur. I'm using a Range, not a Fact.

Unfortunately, I'll go into our TEST region and change a SSN and the SN is email stating that there are no changes. What the heck am I doing wrong???
----------------------------------------------------------------
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Matthew Nye

Veteran Member

Posts: 514

10/1/2011 1:02 AM

Rachel,

How and when are you updating and processing your infoset? Have you set your InfoSet to be a "very large" data set on the last step of the InfoSet editor? How are you bursting?

Thanks,
Matt