SmartOffice Scripts not Saving to User Profile

I have an issue in SmartOffice. After going to "Tools > Personalization > Scripts > Add Script > Save", the script is not being retained in the user's profile settings after they log out. This particular script is supposed to add a couple of buttons to the PO20.1 screen. The buttons are added successfully at first but then when the user logs out and logs back in, the buttons are gone. We are running version 10.2.1