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Cannot elect benefit

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VickiHo

New Member

Posts: 1

4/25/2018 6:05 PM

I have a list of new hire employees and they can login to Lawson but cannot be able to do their new hire benefit enrolment in Lawson system. I have asked Lawson to look into their account but they didn't find out anything. Is there anyone here have any ideals or suggestion how to fix it. Thank in advance.

Russell Spreeman

Veteran Member

Posts: 61

4/30/2018 6:41 PM

Is there a specific error message that the emps get when they try to sign up for benefits? At what screen do they get the message, assuming they get one?

thekboose

Advanced Member

Posts: 19

6/12/2018 11:41 AM

I remember this being an issue many years ago and it's likely that it is not yet corrected. Since you did not specify, I'm guessing the employees are using Employee Self Service to enroll as a New Hire. If so, the user will not be able to use New Hire enrollment if any "default" benefits (or any benefits) have already been added to their record. For example, if basic life insurance is a default plan that everyone receives and the BN101 has run and the new hire has already be enrolled in the plan (or any other plan record exists on bn32), they are no longer considered a "new hire" for the purpose of employee self service new hire enrollment.