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Forums Integration / Customization IPA/ProcessFlow

Processflow Email issue

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ARaja
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12/14/2011 8:26 AM

Hi,

We created a new flow with email node to trigger the mail to users. But the PF is not triggering any emails. The PF completes succesfully without any error, but no email was triggered. When we checked the log, it says the status as "Completed" and even in WFWORKUNIT the status is 4.

Please guide me in resolving the issue.

Thanks in Advance

Alex

David Williams
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12/14/2011 11:27 AM
If you're not seeing any errors in the WF log then the issue is more than likely your email server. It may not be accepting emails from ProcessFlow (spam blocker). You should check with your email admins if ProcessFlow doesn't show an error.
David Williams
JudeBac
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12/14/2011 11:47 AM
You can also test using a simple PF with just the email node.
Deleted User
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12/14/2011 11:51 AM
Is this your very first email attempt? If so, do you have the PF Admin Tool Configuration Property, GLOBAL field name Mail_From set up?
ARaja
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12/15/2011 4:29 AM
Thanks David for the info. Will check eith the email admins.


Thanks,
Alex
ARaja
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12/15/2011 4:34 AM
JudeBac --> We even tried with a simple flow with only email node, but the mail is not triggered. As David suggested ,we need to check with email admins for mail blocker.

BarbR --> Mail_From is already set up properly in the configuration.


Thanks,
Alex
Vijay S
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12/15/2011 6:07 AM
Its the issue with the servers. We too have emails Off on our test servers.
JudeBac
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12/15/2011 12:13 PM
Hi Alex, ours stopped working all of a sudden. However, there was an error in the log. Came to find out that our email admin changed the SMTP Mail Server. It may be worth it to tell your email admins your smtp mail server string entry.
Rob Conrad
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12/16/2011 4:07 PM
Hi Alex -

Some mail servers do not allow you to "Relay" and as David pointed out, then interpret your mail from Process Flow as Spam. Ask your Email Administrator to add the PFlow Email address / domain into the list of safe sites. I see this issue a lot with hosted clients - are you hosted?

RC