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ProcessFlow Email Notification Error

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JonA

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Posts: 1163

6/16/2009 6:21 PM

We're using PF Pro for requisition approvals. Lately, we've been having an issue with the email notifications failing to be sent. Here's what it shows in pflow.out:

[Jun 16, 2009 2:05:04 PM] Error while sending reminder mail for workunit 265382
[Jun 16, 2009 2:35:04 PM] com.lawson.bpm.db.model.helper.LawsonDBException: Failed to initialize LDAP. Detailed Message is java.lang.NullPointerException Stack Trace : java.lang.NullPointerException ………..
[Jun 16, 2009 2:35:04 PM] Error while sending escalation reminder emails
Failed to initialize LDAP. Detailed Message is java.lang.NullPointerException
Stack Trace : java.lang.NullPointerException at com.lawson.lawsec.util.LoggingEngine.up.

And here's what the work unit activity logs shows:

ErrorLog in Process : midapprove_V29 Workunit : 263883, ActivityType=UA, ActivityName=UserAction5600, ActivityId=UA6 Date:06/04/2009 Time:16:32:28
Failed to initialize LDAP. Detailed Message is java.lang.NullPointerException
Stack Trace : java.lang.NullPointerException
at com.lawson.lawsec.util.LoggingEngine.updateDefaultLoggerFromConfig(Unknown Source)
at com.lawson.lawsec.util.LSLogger.updateDefaultLoggerFromConfig(Unknown Source)
at com.lawson.lawsec.api.LawsonSecurity.getConfig(Unknown Source)
at com.lawson.lawsec.authen.LawsonSecurityXRefImpl.initialize(Unknown Source)
at com.lawson.lawsec.authen.LawsonSecurityXRefImpl.newInstance(Unknown Source)
at com.lawson.lawsec.authen.LawsonAuthentication.getXRefInstance(Unknown Source)
at com.lawson.bpm.db.model.impl.ldap.UserImpl.getRecord(Unknown Source)
at com.lawson.bpm.db.model.abstracts.DatabaseModelImpl.getUserRecord(Unknown Source)
at com.lawson.bpm.database.utils.DbUtils.getEmail(Unknown Source)
at com.lawson.bpm.processflow.workFlow.flowGraph.FgaUserAction.getEmailsInTask(Unknown Source)
at com.lawson.bpm.processflow.workFlow.flowGraph.FgaUserAction.notifyTask(Unknown Source)
at com.lawson.bpm.processflow.workFlow.flowGraph.FgaUserAction.startActivity(Unknown Source)
at com.lawson.bpm.processflow.workFlow.flowGraph.FgActivity.execute(Unknown Source)
at com.lawson.bpm.processflow.workFlow.flowGraph.FgProcess.run(Unknown Source)
at com.lawson.bpm.pfengine.ProcessFlowEngine.execute(Unknown Source)
at com.lawson.bpm.pfengine.ProcessFlowEngine.startProcessAt(Unknown Source)
at com.lawson.bpm.eprocessserver.KBConnection.startProcess(Unknown Source)
at com.lawson.bpm.eprocessserver.KBConnection.startProcess(Unknown Source)
at com.lawson.bpm.eprocessserver.KBConnection.execute(Unknown Source)
at com.lawson.bpm.eprocessserver.KBConnection.run(Unknown Source)
at com.lawson.bpm.eprocessserver.util.ThreadPool$PooledThread.run(Unknown Source)

Anyone seen this before? We have a case open with Lawson Support but so far they have not been able to solve this.

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David Williams

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Posts: 1127

6/16/2009 6:38 PM

I've seen like errors in ProcessFlow. Once cause is the Mail_From setting is either missing or invalid in your email system. If this was working before then that may not be the problem.

Another issue could be that you have Approvers set up in ProcessFlow that aren't in your Active Directory anymore and even if ProcessFlow isn't trying to send them a notification it still may cause email problems.