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Forums Integration / Customization IPA/ProcessFlow

UserAction email to group mailbox

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Rick McCahan
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2/8/2017 7:57 PM

I'm working on a new flow for the benefits department.  They've requested that instead of sending UserAction notification emails to the individual actors, one email should be sent to their shared department mailbox.  This will allow them to share the workload by working from a single queue.

It's not clear to me if this is possible nor how to set it up.

Thoughts?

Thanks!

Srini Rao
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2/8/2017 9:24 PM
Rick - We disabled the UA node notification and use the email node before the UA and send it to generic email address.
Tim Cochrane
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2/9/2017 12:59 PM
You'ld set it up same as setting up "named" users...a generic Actor that has the group mail box as the email address...you would have to use category filtering also, since the "To:" in the UA notifications aren't directly addressable.

I prefer using an email nodes, and not UA notification, and just send the email outside of the User Action
Tim Cochrane - Principal LM/IPA Consultant
David Williams
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2/9/2017 1:38 PM
Rather than a Generic Actor, you can create a Main Configuration global variable under Properties (EmailDist) and put your email distribution address there. This _configuration.main.EmailDist variable can be used within the Email To address.
David Williams
Rick McCahan
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2/13/2017 4:59 PM

Thanks for the replies.

 

I'd like to present a link with a "Continue" button the email.  Can I create the same link manually for the email?

David Williams
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2/13/2017 5:15 PM
You can create a similar link in your email to process the approval - I did back in the old PFI days. Your URL, however will require a login and the XML page returned will look clunky. I suppose you could link to a custom page which would process the URL call in the background, but the user will still have to log in (or be logged in).

Infor will not share how they generate the unique URL to process an approval without logging in (I did ask).
David Williams