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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

Crystal 2008 server & designer

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Greg Moeller
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Posts: 1498
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8/28/2010 9:07 PM
My friends:

I am trying to get XI R3 (AKA 2008) on to our test server.
I have no problem applying both along side XI R2 SPx. My question comes in when I have downloaded XI R3 SP3 cumulative from Lawson, it says "Another version of this program is already installed, this installation cannot continue..."

Is there a certain order that you need to apply these in? From the readings I've already done, XI R2 and XI R3 can co-exist. Anyone be able to confirm or deny that?

Thanks much,
-Greg
Greg Moeller
Veteran Member
Posts: 1498
Veteran Member
8/30/2010 2:56 PM
Still fighting with this. Anyone have the order that the server and designer need to be installed in?
amynelson
Advanced Member
Posts: 25
Advanced Member
8/30/2010 3:19 PM
Greg - I am not an LBI installer, but I do know that for Crystal RAS, you have to uninstall all previous versions of RAS before installer a newer version of RAS. This requires LBI downtime, but I am told from installers that I know that the process can be done in 1 - 2 hours.

Hope this helps,
Amy
Greg Moeller
Veteran Member
Posts: 1498
Veteran Member
8/30/2010 3:47 PM
Thanks, Amy. I solved my own issue by uninstalling everything Crystal and then I reinstalled Designer first and then RAS.
Hope this helps someone else in the future!

Cheers,
-Greg
Ruma Malhotra
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Posts: 412
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8/30/2010 4:07 PM
We had the same issue and we did exactly the same. In addition we installed sp2 which is cumulative but this was a year back since we are on crystal 2008 more than a year back so maybe they have another service pack or hot fix for crystal server as well as designer.

There is a document on Lawson support that explains the versions and the hot fies to go with it or existed that time.
Deleted User
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Posts: 0
New Member
10/8/2010 1:58 PM

I've seen this issue before.  Sometimes Crystal is still embedded in the workstation registry.  To get around this error I delete the registry entries with regedit.