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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

LBI timedout issue

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Xin Li
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Posts: 134
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9/6/2011 6:43 PM
We open LBI by click link in Lawson portal. However, we encounter page cannot display error everywhere in LBI after a period of time. We have to logout Portal and login back then reopen LBI. Even if portal prompt us to login again, it still have the same issue. This problem occured after we upgraded to LBI 9.0.4.2.79.
mark.cook
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Posts: 444
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9/7/2011 11:34 AM
Check the timeout parms for LBI and set those longer than the timeout to portal. Most of our issues with this went away after doing that. It is possible that the upgrade may have reset those parameters.
mark.cook
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9/9/2011 11:37 AM
Xin, this was a good heads up. We recently upgraded our dev LBI server and had not tested the timeout. It sounds like we are experiencing the same issue as you. we have tried changing the time out parameters to get better results while working a case with Lawson. We have LBI residing inside the portal and we get page can not be displayed on reports and SN. We have to click into the portal window and it will pop the log in. The LBI windows are not popping the log in screen just displaying the error message.