Smartnote Options Link

We use smartnotes as a push only tool. I create notifications and push them out to management and Human Resources. I am always being asked if they can get the information in a spreadsheet. I know that in the options link at the bottom of all the notifications is an options link which should allow them to expot the note to a spreadsheet. Why am I the only one that this option works for. Every other user has the Options link grey and will not work. Could it have something to do with them not being registered smartnotes users or that we are bursting the notices?