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Last Post 09/28/2012 3:04 AM by  Richard J Sculpher
Knowledge Base still down
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Roger French
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06/06/2011 9:13 AM
    Griping.

    The KnowledgeBase on mylawson.com is still not available as of today Monday June 6 after being down for the past 5 days. I called Lawson and the guy said it will be down until mid week at the earliest. I guess it's down so they can remove all of the references to RSS?

    Another black eye. I use the KB for searching patches, articles, etc. And now it's still down. This is a major software company with thousands of customers.

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    Kwane McNeal
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    06/06/2011 10:31 AM
    I hope it isn't the RSS thing, because this should be in a database, and you can keep the system up for that...

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    Jimmy Chiu
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    06/06/2011 11:49 AM
    They are properly removing all the articles that have reference to RSS. Articles supporting RSS = banned.
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    Shane Jones
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    06/06/2011 10:46 PM
    Stange - I would also think the k.b. articles would be in a database....
    Shane Jones
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    CindyW
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    06/13/2011 11:24 AM
    Am I the ONLY one that despises the "new and improved" KB?? Jaysus I can't believe they think that the new one is better! And the nice critical patch search page and resulting list? GONE. :-(
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    John Henley
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    06/13/2011 12:08 PM
    I do like the new filtering. But I agree that the old patch listing was much better. =
    Thanks for using the LawsonGuru.com forums!
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    CindyW
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    06/13/2011 12:52 PM
    It takes us 5 times as long to find anything. I guess the filtering is not very useful for me.

    I actually opened a case about it this morning...specifically because I couldn't find a CTP. And the Lawson person agreed with me...they didn't like the new KB either. :confused:
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    Brad Schauer
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    06/14/2011 1:10 PM
    So am I understanding correctly that the old "patch page" no longer exists and you find technology and application patches using the KB?
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    John Henley
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    06/14/2011 1:38 PM
    It co-existed for a few days, but appears to be completely gone--so now have to go thru the KB.

    Thanks for using the LawsonGuru.com forums!
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    Brad Schauer
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    06/14/2011 1:57 PM
    Opened a case with Lawson to discuss. This is part of the response...and I quote "I believe with the new knowledge base that's the way to find patches now - the critical patch link is gone."
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    CindyW
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    06/15/2011 8:25 AM
    We've opened TWO cases on the patch mess, and complained loudly. Yes, you can search the KB for a patch, if you know the number. And you can search for "corrections". But what you get is a mishmash of patch AND non-patch items, which you have to click and OPEN in order to tell what the hell it is, and if there is even a patch attached. The presentation is horrible, and this is a huge step backwards, in my opinion.

    ANd fahgetabout trying to find TECH patches...you can't even get those in the KB. You have to ASK for them. :crazy:
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    John Henley
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    06/15/2011 11:08 AM
    Amen=
    Thanks for using the LawsonGuru.com forums!
    John
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    Brad Schauer
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    06/15/2011 2:27 PM
    Here's the trick to getting the tech patches from the KB. Using the filtering functionality on the left side of the screen. Something similar to this...depending on what technology you use.

    Lawson Product Line: S3 (Pref)
    Category Type: S3 Tech Corrections [remove]
    Lawson Product Line: S3 [remove]
    Product Name: Lawson Core Technology Environment and Database [remove]
    Release: 9.x [remove]
    Release: 9.0.1.7.0 [remove]
    Platform: Unix [remove]
    Platform OS: AIX [remove]
    Platform OS Version: 6.1 [remove]

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    Brad Schauer
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    06/15/2011 2:33 PM
    Forgot to mention that you can also "save search" so the search will be saved to your Favorites
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    TRACY
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    06/16/2011 11:25 AM
    Definitely not better, and as soon as you save a search and then they add something else new that 'may' have helped you won't know because it would not show it in your saved. I want the old one back. Has anyone found that page where it lists all of the recent problems etc for each day. I use to read that weekly to make sure we were catching things that others may have caught before us. Suggestions.
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    CindyW
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    06/16/2011 2:11 PM
    [quote]
    Posted By Brad Schauer on 06/15/2011 02:27 PM
    Here's the trick to getting the tech patches from the KB. Using the filtering functionality on the left side of the screen. [/quote]


    As the last person said, this isn't a "trick" that is useful. Sure, you can filter. But the mess that is presented is absolutely awful to try and persuse. And too often, you can unwittingly filter out an issue that may have occurred with a different version, or OS, but is in fact related to the problem you are researching. I want the old search back!
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    CindyW
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    06/16/2011 2:13 PM
    [quote]
    Posted By TRACY on 06/16/2011 11:25 AM
    Definitely not better, and as soon as you save a search and then they add something else new that 'may' have helped you won't know because it would not show it in your saved. I want the old one back. Has anyone found that page where it lists all of the recent problems etc for each day. I use to read that weekly to make sure we were catching things that others may have caught before us. Suggestions.
    [/quote]


    That was one of the most useful pages...and as far as I can tell, it's no longer there. Another improvment. :blink:

    EDIT: Whoops! Tracy, I found it. Click on KB Dashboard.
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    Brad Schauer
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    06/16/2011 2:31 PM
    CindyW,

    Sorry, was just trying to offer assistance since the patch page is no longer available. Maybe "trick" was the wrong term.

    That is what Lawson Support instructed me to do. I agree it's not the patch page.
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    Roger French
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    06/17/2011 10:45 AM
    Cindy I am with you all the way. I agree with you 100%. It's a big step backwards.
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    Terry P
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    06/17/2011 4:45 PM
    I've submitted "comments" about how horrible this new KB is. I wonder if they included any real users when they designed or tested it. If so, I'd like to know what they were smokin' when they beta tested it. I think we should all flood them with comments about how horrible the new and improved system is.
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