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Last Post 03/21/2018 10:23 AM by  Freddie
GTIN iissue
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item master data analyst
iu health
Basic Member
(22 points)
Basic Member

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02/17/2017 8:18 AM

    I have posted the below issue on the infor community site as well, but wanted to take all avenues to find a resolution to an issue we are having.

    We have loaded GTIN information into our item master per item, but do not have all GTIN numbers for every UOM on those items.  For example we may have a GTIN for EA, BX, but not CA, but need to update EA or BX to CA on the contract.

    The issue we are having is that we cannot update the contract in PO25.6 if we are missing the GTIN information for an items UOM, but have GTIN's loaded for other UOM's of that item.  Anytime we try to make a change to an items UOM that has a UOM with a GTIN associated with it we get the error "Must update GTIN on item master".  The only resolution I have found is adding a new line with the UOM you would like to use that does not have the GTIN loaded, and put the existing line on hold that was originally being changed.  This is not ideal, because it is adding basically duplicate lines to the contract, but different UOM's and price. 


    I have tried deleting the GTIN's associated with an item, but if it is on a contract (active or not) you cannot delete the GTIN's. 


    Has anyone run into this issue and found resolution?  This has added steps to certain item changes.

    Thank you.

    Kyle Smith

    Application Support Specialist
    (9 points)

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    03/21/2017 3:15 PM

    We have discovered that same issue. As a workaround I have found that if you go in to IC11.7 and inactivate all GTINs for an item you can make the necessary changes in PO25 and then go back in and reactivate the GTINs. Not ideal at all as it adds many extra steps but it will get the job done until we see some kind of resolution from INFOR.

    System Analyst
    New Member
    (3 points)
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    03/21/2018 10:23 AM
    This work around has not functioned for us.  Are there other ideas?  We get a looping error, if we try to do anything in IC11.7 it refers back to an agreement line, if we try to do something on the agreement line it refers us back to the IC11.7 record. 
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