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S3 Systems Administration
Who manages what in your shop?
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Who manages what in your shop?
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nbrogdon
Basic Member
Posts: 11
10/8/2007 4:27 PM
LSF 9.0.2 / Apps 8.0.3.11 / HP-UX / Oracle DB
We are trying to get a feel for how the rest of the Lawson world manages their Lawson system.
Who takes care of maintaining / supporting:
*Application?
*Environment?
Thanks, in advance for any info!
etu
Veteran Member
Posts: 50
10/12/2007 5:53 PM
Hi Nicole;
For us, the Software Engineers suport both the Lawson Applicaiton and the Environment (assuming you are talking about the Lawson Environment, not the Unix Server/Oracle Database).
If our users have an issue, we will work with them to resolve. If its a bug, we will look for patches or fix the bug ourselves (if its a custom program). SE also do the download / install / Unit Test of patches (both Application and Environment).
After the Changes has been QAed and User Acceptance Tested, its move to PRODuction by a CM team. The CM team does the production migration.
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