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Forums Enterprise Resource Planning & Manufacturing Lawson S3 Procurement

LOGAN Message not found

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goyapr
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Posts: 4
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10/19/2010 5:13 PM
We are getting this error message for one user.
"LOGAN Message not found"

The strange thing is that the user can log in to another machine, with the same user/password for Lawson, and it works fine.
riegerj
Veteran Member
Posts: 44
Veteran Member
10/19/2010 5:22 PM
Is the user a LID or portal user?
goyapr
Basic Member
Posts: 4
Basic Member
10/19/2010 5:39 PM
A portal user (I am talking as if I know anything about this software)
riegerj
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Posts: 44
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10/19/2010 5:50 PM
Ok, I have not seen this particular error but check the link they are using in Internet Explorer to get to portal. Sometimes people save the link at strange times and get errors when they try to reuse it.
goyapr
Basic Member
Posts: 4
Basic Member
10/19/2010 5:58 PM
This occurs iwthin the PO20 screen, not at login.

Jimmy Chiu
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10/19/2010 6:05 PM
***The strange thing is that the user can log in to another machine, with the same user/password for Lawson, and it works fine.***

This alone indicates it's workstation issue. I would start with clearing the IE cache/temp files etc. Reboot, check for the pre-req needed to run portal, IE versions, XML parser Sp2 installed etc etc...
goyapr
Basic Member
Posts: 4
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10/19/2010 7:45 PM
Just what I wanted to avoid!

Thanks.