Hello all....
We are looking to create a library of help documentation for employees on how to use ESS/MSS. I have created some documentation but started thinking that someone might be willing to share their documents so that I do not need to recreate the wheel. I would also love to hear how you roll this out for new associates.
Currently, I am planning to have the help documents available through the portal as bookmarks but I am wondering how others handle this?
Thanks
Shane
Hi,
What did you end up doing for this? For annual enrollment I started by modifying the xml messages that are returned by javascript, however they are dynamic depending on what options are available, ie married, children extra insurance. We want the details displayed on the acceptance pages but they dynamic portion is giving different results. I suggested that we my have to use the help documentation for some substitutes but it didn't go over well. Please let me know if you know of anyone who has done this type of modification.
Be carful changing the xml messages. They are used all over the place and you may inadvertantly change text in another function other than the one you intended.
The Plan Description part of annual enrollment can be used to document. You can have the html redirect to a PDF if you want. I had one client I helped by having it open the PDF and go to a specific page in the PDF depending on the Plan.
The plan descriptions are in the directory $WEBDIR/xbnnet/plandescriptions and have the naming convention .htm so for Employee Life in Health it would be called HLEL.htm