Login
Register
Search
Home
Forums
Jobs
LawsonGuru
LawsonGuru Letter
LawsonGuru Blog
Worthwhile Reading
Infor Lawson News Feed
Store
Store FAQs
About
Forums
General
Dealing with Lawson / Infor
Looking for support options OTHER than InforXtreme
Home
Forums
Jobs
LawsonGuru
LawsonGuru Letter
LawsonGuru Blog
Worthwhile Reading
Infor Lawson News Feed
Store
Store FAQs
About
Who's On?
Membership:
Latest:
Wayne Willis
Past 24 Hours:
1
Prev. 24 Hours:
1
Overall:
5190
People Online:
Visitors:
295
Members:
0
Total:
295
Online Now:
New Topics
S3 Customization/Development
Cobol - Extract Current Time
4/24/2024 7:21 PM
How do you extract just the Current System Time in
Lawson Landmark
LPL INSTR Functions
4/5/2024 8:32 PM
I'm writing a simple report using the Create R
Infor SCM
Translating 856 to get the ~ REF^CN^ field
4/3/2024 8:24 PM
We are trying to get the tracking number which is
IPA/ProcessFlow
Sample XML file create Flow
4/3/2024 3:43 PM
Hello everyone, I am new to creating XML files
Lawson S3 HR/Payroll/Benefits
bn105 error message
3/26/2024 6:40 PM
I need to change some of the set ups in our Life I
IPA/ProcessFlow
IPA executing Job
3/13/2024 7:08 PM
New to the IPA world and was wondering, can an IPA
Lawson S3 HR/Payroll/Benefits
Life Age Reduction on benefits plans
3/12/2024 7:15 PM
For our optional life we have an age based coverag
Lawson S3 HR/Payroll/Benefits
BN53.1 Add-In
3/7/2024 3:31 PM
We are migrating to Solstice. They require a
Lawson Business Intelligence/Reporting/Crystal
Domain Name Change
3/5/2024 7:45 PM
Our domain name needs to change and was hoping I c
S3 Customization/Development
Cobol calling Shell Script
2/29/2024 1:27 PM
Has anyone created or modified a Lawson Cobol prog
Top Forum Posters
Name
Points
Greg Moeller
4184
David Williams
3349
JonA
3288
Kat V
2984
Woozy
1973
Jimmy Chiu
1883
Kwane McNeal
1437
Ragu Raghavan
1351
Roger French
1311
mark.cook
1244
Forums
Unanswered
Active Topics
Most Liked
Most Replies
Search Forums
Search
Advanced Search
Topics
Posts
Prev
Next
Forums
Dealing with Lawson / Infor
Looking for support options OTHER than InforXtreme
Sort:
Oldest First
Most Recent First
You are not authorized to post a reply.
Author
Messages
L Neu
New Member
Posts: 2
1/31/2018 12:53 AM
Hi,
Wondering if other clients have been successful in getting support for their applications outside of Infor. Any other vendors out there that folks use as their support model to help troubleshoot and fix issues?
Thanks!
Lori
Tags:
Vendor Support
Kwane McNeal
Veteran Member
Posts: 479
1/31/2018 9:18 AM
Lori,
The way you've worded your question could be answered in one of two ways:
1) Support IN LIEU OF Infor: Yes, but there are some caveats
2) Support IN TANDEM WITH Infor: Regularly
IF you are speaking of #1, I know of a few clients, all exhibiting a number of commonalities:
- Older Clients, running LSF and S3, usually for more than 10-15 years
- DO NOT have suites that need regulatory updates, such as Vertex and Payroll
- Heavily customized applications and/or entirely custom suites
- Running on deprecated platforms, such as Compaq UNIX or IBM AS400
- Have access to the development resources to maintain the existing codebase indefinitely
...you will note, that a major downside is the loss of software updates from the vendor. Historically clients had one alternate vendor to obtain those from, but that option no longer exists
IF you are speaking of #2, this is normal operations in the industry. The best reason is that while Infor can be domain experts at the product and its intended usage, it is VERY difficult for them to allow customizability while retaining expert knowledge of the client's usage of the software. Typically a good third party vendor will know the client's internal needs, while leveraging the vendor's knowledge of the product, updates to the product, and regulatory concerns related to the product maintenance. Additionally, the third party vendor can direct and assist in filling gaps in the product function relevant to the client.
Now, I detect a hint that you intended #1. You may find it helpful to look up a company like Remini Street and Oracle, and review the mess of litigation that has transpired, and is ongoing, and the impact to the clients. That would be a key reason there is really no option #1 today.
Tags:
Vendor Support
You are not authorized to post a reply.