Application server cannot communicate with database
Last Post 10/21/2010 03:41 PM by John Henley. 3 Replies.
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John CrudeleUser is Offline
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John Crudele

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10/06/2010 11:59 AM

    We are windows/sql  lsf9 ENV 9.0.0.6 Apps 9.0.0.4

    We are getting this error accessing portal

    The Portal cannot load because the Profile service returned an error:
    2010-10-06 14:48:16 : INCIDENT_ID#1286387296617-0030 An error occurred outside of IOS while accessing Lawson Database : File GEN/USER.OpenDBFile2 error is Unable to communicate with database driver process (99).Additional information is 1182.

    LIDE we get

    Unable to start service program D:\lsf9\gen\bin\lalogin.exe The lalogin.exe does not exist

    The LAUNT directory does not exist anymore

    IT looks like most of the .exe. files are missing

    Lawson has not responded for over anhour already

    Any ideas would help

     

    Thanks

    JC

    Steve SullivanUser is Offline
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    10/06/2010 12:40 PM
    John, have you had any hardware issues? possibly lost a hard drive? From the errors you are getting from LID it looks like something happened in the OS. Either a hard drive crash or some how folders were moved or deleted on your server.
    Jimmy ChiuUser is Offline
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    10/07/2010 10:13 AM
    I would do these steps in your shoe.

    1 ) Unplug the lawson server from the network.
    2 ) check for hardware failures
    3 ) run thorough virus scan
    4 ) determine and find out how and when the files were deleted or moved and how and who? (check the recycle bin?)
    5 ) do you have a backup image of the LSF folders? if so, how old was it? can it be restored? When was the last env patch was put in vs your backup folder image datestamp.

    You have a problem for sure.
    John HenleyUser is Offline
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    John Henley

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    10/21/2010 03:41 PM
    Let me guess.. you are on Windows, and the antivirus has "cleaned up"?


    Thanks for using the LawsonGuru.com forums!

    John
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