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Smart Notification Scheduling Not Working
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Author
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maalimsimo
Veteran Member
Posts: 49
7/15/2013 2:22 PM
My organization intends to start using SN. I set up my test Infoset and tried to schedule it to no avail. I do receive the report delivered through my e-mail when I hit 'Process'. but the scheduleing part has failed to work for me.
The 'Add Job Schedule' page seems simple enough, and for the 'Select Job Function' I selected the 'Update/Process Infoset' to be processed 'Hourly' all week days. I named the Job Schedule name ans hit 'Save'. Nothing happens thereafter,.
Has anyone encountered this issue?
Thanks in advance for your help
BSW
Matthew Nye
Veteran Member
Posts: 514
7/15/2013 3:09 PM
what version of SN are you on? Have you checked the websphere logs to see if there are any errors?
maalimsimo
Veteran Member
Posts: 49
7/15/2013 4:46 PM
I am sorry but I am not sure how I can find that out. Right-clicking on the 'Smart Notes Smart Notification' icon and the clicking 'Properties' does not yield any useful information.
Again, I am very new at this and I need all the help I can get.
Thanks.
BSW
mark.cook
Veteran Member
Posts: 444
7/15/2013 5:12 PM
You can go to tools/ smart notes / admin / install validator and that should tell you the version. Depending on the version, there was a bug a couple of a verions ago with the scheduler needing to be more than a day back from where you started. So if my first run was today at 2:30, I would set it to yesterday at 2:00 and it would kick start the schedule. That should have been addressed but it may depend on the version you are running.
maalimsimo
Veteran Member
Posts: 49
7/15/2013 6:08 PM
Thanks, Mark.
It says SN Version: (200910) 9-0-4-0-187 01.25.2010 17.17.29 CST
Greg Moeller
Veteran Member
Posts: 1498
7/15/2013 6:15 PM
Seems to me that I had to do some sql commands to get the scheduler running when we were on that particular version. I had a call open with InforXtreme at the time.
maalimsimo
Veteran Member
Posts: 49
7/15/2013 6:54 PM
I am leaning towards that ....opening a ticket with InforXtreme.
Thanks for looking at this ...
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